Job Description
Shell House & The International | Sydney CBD | Casual
About The Role
We're on the hunt for a warm, organised and positive Reservations Coordinator to join the team behind two of Sydney's most-loved venues, Shell House and The International. You'll be the friendly voice guests hear first, and a key part of how we deliver exceptional dining experiences from the very first phone call.
n Working closely with our Reservations & Group Bookings Manager, you'll help keep our booking system running smoothly and make sure every guest feels looked after before they've even walked through the door.
n What You'll Be Doing
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Managing reservations and enquiries across both venues via phone and OpenTable
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Coordinating group bookings and special requests with care and attention to detail
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Working closely with our Reservations & Group Bookings Manager to keep things running seamlessly
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Being a helpful, professional first point of contact for our guests
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Solving problems on the fly with a positive, solutions-focused approach
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Assisting with booking reports for each venue
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What We're Looking Forn
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Previous experience in a similar reservations or guest-service role within hospitality
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Hands-on experience using OpenTable is preferred (or similar booking system)
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A polished phone manner and confident, clear communication skills
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A can-do attitude and a knack for problem-solving under pressure
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Someone reliable,



personable and genuinely happy to be part of a team
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The Detailsn
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Location: Office-based role in Sydney CBD
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Hours: Casual, set shifts
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Thursday: 11:00am – 6:30pm
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Friday: 12:00pm – 7:00pm
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Saturday: 11:00am – 8:00pm
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Start: Immediate start available
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Future: Opportunity to turn this into a permanent part-time or Full-time position
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Why Join Usn
nYou'll be joining a supportive, friendly team behind two award-winning Sydney venues, working in a rapid-paced environment where every day brings something new. If you love hospitality but want to step off the floor and into a dynamic coordination role, this could be the perfect fit.n
nWe welcome applications from people of all backgrounds, ages and walks of life, and are committed to building a team as diverse as the guests we serve.n
About The Point
Shell House & The International are proudly part of The Point, a growing hospitality group behind some of NSW's most loved restaurants, bars & pubs. When you join The Point, you become part of a business that genuinely invests in its people and believes in long-term careers, not just jobs.n
Staff Benefits Include
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Ongoing Learning & Development programs
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A staff rewards program
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Staff discounts across all of The Point venues
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A staff referral program
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Genuine career development and progression opportunities
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📌 Reservations & Guest Experience Coordinator (New South Wales)
🏢 The Point
📍 New South Wales