Job Description
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Company Description n
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This role will represent Viscount in the Queensland market, leading the retention, growth and strategic development of key customer accounts across our pooling and manufacturing portfolio.
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Working closely with customers and internal teams, the role will play an important part in strengthening long-term partnerships, identifying new commercial opportunities and supporting sustainable growth across the Fresh Produce, Bakery, Protein, Seafood and Dairy sectors.
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Job Description n
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About this opportunity
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As Key Account Manager – QLD, you will be responsible for managing and growing a significant customer portfolio of more than 120 accounts and over $30M in revenue. You will build trusted relationships with customers, understand their supply chain needs and partner across the business to deliver reusable, efficient and customer-led solutions that support Viscount's circularity and sustainability ambitions.
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Your key responsibilities will be to:
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Lead the retention, development and growth of key Queensland accounts across Viscount's pooling and manufacturing portfolio.
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Build trusted, long-term customer partnerships that position Viscount as a preferred provider of reusable supply chain solutions.
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Identify, develop and convert new business opportunities with existing and prospective customers.
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Manage account budgets, forecasts and commercial performance, including risks, opportunities and growth priorities.
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Support disciplined pricing strategies and commercial outcomes aligned to business objectives.
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Partner closely with Operations, Customer Service, Quality, Production and Engineering to support demand planning, supply continuity and service excellence.
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Use market, customer and competitor insights to inform account planning and strengthen Viscount's position in the Queensland market.
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Your skills and experience
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To be successful in this role, you'll have:
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Strong customer focus and relationship management skills
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Commercial acumen with the ability to identify growth opportunities
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Robust stakeholder engagement and influencing skills across all levels
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Experience managing strategic customer accounts in a fast-paced environment
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Excellent negotiation, problem-solving and decision-making capabilities
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Experience within supply chain, manufacturing, reusable packaging, pooling or fresh food industries (preferred)
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Proficiency in Microsoft Office, CRM systems (Salesforce) and reporting tools
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Strong communication skills with confidence engaging senior customer stakeholders
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Additional Information n
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Why Join Us?
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This is a excellent opportunity to take on a visible commercial role in a key growth market, work closely with customers and cross-functional teams, and help deliver practical, sustainable supply chain solutions that make circularity simple.
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📌 Key Account Manager - Qld (Queensland)
🏢 Pact Group
📍 Queensland