Job Description
About ACCORD CARE
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ACCORD CARE provides Supported Independent Living (SIL), in-home care and community-based disability supports under the National Disability Insurance Scheme (NDIS).
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At ACCORD CARE, we are committed to delivering structured and consistent support through clear care planning, evidence-informed clinical guidance and highly trained teams working in high-responsibility environments.
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Our focus is on providing safe, person-centred care that promotes dignity, independence and the highest standard of support for every participant.
About the Role
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We are seeking an experienced, reliable and compassionate
Disability Support Worker
to support a participant living in
Cheltenham, Victoria
, at an SDA property.
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This is a high-responsibility support role working with a participant living with
Multiple Sclerosis (MS)
who is wheelchair and bed bound and requires an
indwelling catheter and two staff for transfers
. The participant requires consistent and attentive support with personal care, continence and catheter care, mobility, positioning, pressure care, medication assistance, mealtime management and daily living activities.
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The successful candidate must be confident supporting complex physical needs and be able to consistently follow participant-specific support plans, manual-handling procedures, medication requirements, mealtime-management guidelines and escalation protocols.
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This position is suited to a calm, observant and safety-focused support worker who understands the importance of safe manual handling, structured routines, accurate documentation and continuity of care.
Key Responsibilities
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Provide respectful personal care, including toileting, continence support, dressing and personal hygiene.
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Provide catheter care in accordance with the participant's support plan and relevant procedures.
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Support a participant who is wheelchair and bed bound with daily living activities and personal care.
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Perform
two-person manual handling and transfers
safely and in accordance with the participant's manual-handling plan.
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Safely use hoists,



slings and other transfer equipment where applicable and in accordance with training and participant requirements.
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Support safe positioning, repositioning and pressure-care requirements.
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Assist with wheelchair and bed-bound care, ensuring the participant's comfort, dignity and safety.
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Provide medication assistance in accordance with the participant's support plan and ACCORD CARE procedures.
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Provide mealtime assistance in accordance with the participant's mealtime-management requirements.
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Observe changes in the participant's physical condition and promptly elevate concerns in accordance with established procedures.
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Follow participant-specific support plans and clinical guidance consistently.
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Complete clear and accurate progress notes, incident reports and handover documentation.
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Maintain a safe, respectful and well-organised support setting.
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Work collaboratively with the participant, family, support team, clinical staff and allied health professionals.
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Follow ACCORD CARE policies, NDIS Practice Standards and all participant-specific support plans.
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Skills and Experience
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Minimum
2 years' experience in disability and/or aged care
is preferred.
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Previous experience supporting people with
Multiple Sclerosis (MS)
is highly regarded.
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Demonstrated experience supporting people with complex physical support needs.
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Experience providing catheter care.
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Experience with two-person manual handling and transfers.
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Confidence using hoists, slings and other transfer equipment where applicable.
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Experience supporting wheelchair and bed-bound participants.
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Strong understanding of positioning and pressure-care requirements.
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Experience providing personal care, toileting and continence support.
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Experience providing medication assistance.
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Experience with mealtime management.
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Strong observation, documentation and escalation skills.
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A respectful, patient and person-centred approach.
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Mandatory Requirements
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Certificate III or IV in Individual Support, Disability or a related qualification, or equivalent relevant experience.
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Current NDIS Worker Screening Check.
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Current Working with Children Check, where required.
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Current First Aid and CPR certificates.
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Current medication-assistance training.Current manual-handling and hoist-transfer training or demonstrated relevant experience.
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Valid Australian driver licence.
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Evidence of current Australian work rights.
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Willingness to complete participant-specific training and competency assessments before commencing independent shifts.
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Ability to safely undertake
two-person transfers and manual handling
as required.
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Desirable Experience
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Experience supporting participants with
Multiple Sclerosis (MS)
.
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Previous catheter-care experience.
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Experience supporting wheelchair and bed-bound participants.
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Experience with pressure care and positioning.
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Experience performing two-person manual handling and transfers.
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Experience using hoists, slings and other transfer equipment.
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Experience working in Supported Independent Living or SDA environments.
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Experience supporting people with complex physical support needs.
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Previous experience working for an NDIS provider.
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What We Offer
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At ACCORD CARE, we value our team and invest in their ongoing development. We offer:
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Competitive pay rates of
up to $***** per hour
.
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12% superannuation.
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Five weeks of annual leave for eligible roles.
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Structured onboarding and comprehensive training for complex-care environments.
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Ongoing clinical support and supervision.
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Clear career progression opportunities within disability services.
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Stable and consistent shift scheduling.
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A supportive and collaborative team environment.
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📌 Disability Support Workers (Victoria)
🏢 Accord Care Qld Pty
📍 Victoria