Job Description
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Key Account Manager – Critical Infrastructure Operations
About the Role n
Join a growing infrastructure organisation as a Key Account Manager, serving as the trusted point of contact for key clients. This non-sales role focuses on delivering consistent service excellence, managing ongoing relationships with primary customers, and coordinating across operations, engineering, and delivery teams.
Key Responsibilities n
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Act as primary client contact, managing day-to-day communications and service expectations
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Oversee contractual performance, SLAs, KPIs, and compliance requirements
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Coordinate client projects across construction, operations, and facilities teams
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Manage project handovers from construction to live operations
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Build trust-based relationships with client stakeholders, advocating their needs internally
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Support incident resolution with timely, transparent cross-team coordination
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Lead client meetings, business reviews, and performance reporting
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Drive continuous improvement in service delivery and operational processes
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What You'll Bring n
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5+ years in client account management, service delivery, or operations within data centre, construction, facilities management, or commercial real estate
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Robust contract/SLA management and stakeholder engagement experience
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Proven ability to balance client expectations with operational delivery
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Excellent communication and relationship-building skills
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Proactive, detail-oriented approach in fast-paced environments
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Additional Information n
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Two positions available in Melbourne with hybrid flexibility
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Occasional travel to operational sites required
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📌 Key Account Manager - Critical Infrastructure Operations (Victoria)
🏢 IKG Talent
📍 Victoria