Job Description
As our highly valuedSenior Analyst, Partnerships Oversight & Assurance, your role will help ensure the operational activities performed by our strategic Business Banking partners meet Great Southern Bank's quality, risk,complianceand regulatory expectations.
Working across Business & Embedded Finance and with our strategic partners,you'llprovide quality assurance, reporting and insights that strengthen processes, improvecustomeroutcomesandsupport the continued growth of our digital-first business banking proposition.
Supporting our purpose of helping every Australian own their own home.
You'llmake an impact by:
Executing Quality Assurance reviews across business lending, deposits,transactionalservicesandcustomer lifecycle activities, includingfinancialassistance,collectionsandcomplaints
Working directly with strategic partners to assess the quality of operational and servicing activities performed on behalf of Great Southern Bank
Delivering meaningful reporting, analysis and insightsthatidentifytrends,risksandopportunities for improvement
Supporting calibration activities with internal teams and external partners to drive consistent quality standards
Providing feedback and recommendations that strengthen processes,systems,controlsandcustomer outcomes
Applying your understanding of risk, compliance and regulatory requirements, including complaints management,financialassistanceanddebt collection obligations
Partnering with stakeholders toidentifyand implement continuous improvements to tools,processesand ways of working
Do things differently with us




This is an opportunity to playan important rolein the growth of Great Southern Bank's digital-first Business Banking proposition.
You'llwork closely with internal stakeholders and strategic partners, applying your operational andassuranceexpertiseacrossa broad range of business banking activities.
You'lljoin a collaborative team where your insights will help strengthen quality, manageriskand improve the experience we provide to our business banking customers.
To succeed in this role,you'llhave:
Extensive experience across business lending, banking operations, quality assurance, complaints,financialassistanceorcollections within financial services
A willingness to embrace Generative AIandemergingtechnologies,exploring current ways to automate and enhance assurance and oversight activities.
Strong knowledge of business lending, including business financial information, loanassessmentand business structures
Sound understanding offinancialassistance,collectionsandrelevant debt collection requirements
Strong knowledge of complaints management and RG 271 requirements
Demonstrated experience delivering Quality Assurance reviews,analysis,reportingandactionable insights
Strong analytical and problem-solving skills, with the abilitytoidentifyrisks,trendsandimprovement opportunities




Excellent stakeholder management and communication skills, including the ability to work effectively with external partners
Working knowledge of relevant financial services legislation, regulatory requirements,industrystandardsandcodes
Previousexperience assessing small business lending or working as a credit risk assessor will be highly regarded
Why Great Southern Bank?
Whatever your role with us,you'llbe part of a force for valuable.
We'reowned by our customers right here in Australia, so oursuccessbenefitseverydaypeople and families.
Working at Great Southern Bank,you'llalso enjoy a range of fantastic benefits, some examples include:
Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave and support for professional development.
We believe in supporting our people to balance work and life, with flexible and hybrid working arrangements available across many of our roles.
You'llalso be part of an inclusive and supportive culture where you can contribute, grow and help us make a meaningful difference for our customers and communities.
A little bit about us
For over 75 years,we'vebeen putting our customers first, and today we look after the financial needs of more than 420,000 Australians.
We'recommitted to helping all Australians own their own homes, andwe'refocused on providing straightforward products and services that genuinely help our customers.
We'reproud to be customer-owned, and as we grow,we'llcontinue to invest in ourpeople,technologyandcommunities to help build a brighter future.
#LI-Hybrid

📌 Senior Analyst Partnership Oversight And Assurance (Queensland)
🏢 Great Southern Bank (Formerly CUA)
📍 Queensland