Job Description
01st September, **** n
Sales & Service Coordinator - Lotteries
n Located at RSL Queensland's ANZAC House in Fortitude Valley, You'll help deliver great customer experiences while supporting the revenue that funds services for veterans and their families.
n At RSL Queensland, our Dream Home Art Union lottery helps fund vital services that support veterans, current serving Defence members and their families. As a Sales & Service Coordinator, you'll play an important role in supporting the day-to-day operations of our sales and service channels, helping drive sales performance, customer outcomes and compliance standards.
n Working closely with internal teams, external partners and service providers, you'll monitor performance, coordinate reporting, support quality assurance activities and identify opportunities to improve processes and customer experiences.
n This is an opportunity to join a purpose-driven organisation where your work directly contributes to supporting Queensland's veteran community.
What you'll do
n
n
Support the performance of sales and service channels through reporting and operational coordination
n
Monitor vendor performance and quality outcomes against agreed standards
n
Assist with quality assurance and compliance activities across sales and service channels
n
Build strong relationships with internal stakeholders, vendors and service providers
n
Support campaign reporting and sales performance analysis
n
Assist with invoice processing and financial administration activities
n
Identify opportunities to improve operational processes and efficiencies
n




Help ensure excellent customer experiences are delivered across all touchpoints
n
About you
n
nYou're an organised and proactive coordinator who enjoys working with people, processes and data to achieve great outcomes. n
nYou'll bring: n
n
n
Experience in sales operations, customer service, contact centre, administration or a similar coordination role
n
Strong organisational skills and attention to detail
n
Experience preparing reports and working with data to support decision-making
n
Well-developed stakeholder engagement and relationship management skills
n
The ability to manage competing priorities in a rapid-paced environment
n
Strong problem-solving and continuous improvement mindset
n
Confidence working independently and collaboratively as part of a team
n
Intermediate Microsoft Office skills, particularly Excel
n
Experience working with vendors, contact centres, quality assurance processes or compliance frameworks will be highly regarded. n
Why join us?
n
n
n
Help support Australia's largest not-for-profit prize home lottery
n
Join a collaborative and supportive team environment
n
Contribute to meaningful work that supports veterans and their families
n
Develop your skills across sales operations, reporting and stakeholder management
n
Be part of a purpose-driven organisation making a genuine difference
n
At RSL Queensland, our mission is to provide care, commemoration and camaraderie to veterans and their families. If you're looking for a role where operational excellence and purpose come together, we'd love to hear from you. n

📌 Sales & Service Coordinator (Brisbane)
🏢 Rsl Queensland
📍 Brisbane