Job Description
Create Exceptional Customer Experiences
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Are you an experienced Service Advisor who thrives on delivering outstanding customer service and keeping a busy workshop running smoothly? Join Toyota as a Service Advisor and become a key link between our customers and Service team.
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As part of Peter Warren Automotive, you'll represent the trusted Toyota brand while also working within a multi-brand dealership environment across MG, Volkswagen and Geely. This is an opportunity to build strong customer relationships, develop your automotive career and be part of a supportive, high-performing team.
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About the Role
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As a Service Advisor, you will be responsible for creating a seamless experience for customers from vehicle check-in through to collection. You'll work closely with Technicians, Workshop Controllers and Service Managers to ensure vehicles are serviced efficiently, accurately and to manufacturer standards.
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Key responsibilities include:
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Welcome customers and manage vehicle check-in and handover
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Prepare repair orders, estimates, invoices and service documentation
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Keep customers informed throughout the repair and servicing process
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Identify additional service and repair opportunities where appropriate
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Coordinate with Technicians and Workshop teams to manage workflow
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Ensure work is completed to Toyota and manufacturer standards
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Follow up customers and build long-term relationships
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Achieve customer satisfaction, productivity and service department KPIs
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Handle customer enquiries and resolve concerns professionally
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About You
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We're looking for a customer-focused automotive professional who can confidently manage a busy Service department.
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You'll bring:
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Previous experience as a Service Advisor within an automotive dealership
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Strong understanding of servicing, repairs and workshop operations
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Excellent communication and customer relationship skills
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Strong organisation and ability to manage competing priorities
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Confidence discussing additional service and repair requirements
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A professional presentation and positive customer-focused approach
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Strong computer and administration skills
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Ability to work collaboratively in a fast-paced team environment
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Current Australian Driver Licence
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What's in it for You?
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Competitive remuneration with strong earning potential
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Represent the Toyota brand in a leading Bathurst dealership
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Exposure to MG, Volkswagen and Geely
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Manufacturer training and ongoing professional development
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Career progression across Peter Warren Automotive
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Employee vehicle and parts discounts
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Exclusive retail and lifestyle discounts
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Employee Assistance Program (EAP)
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Supportive team environment and long-term career opportunities
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About Us
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Peter Warren Automotive is one of Australia's largest and most established automotive dealer groups, representing a portfolio of leading automotive brands across NSW, Queensland and Victoria.
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At Peter Warren Automotive, we're passionate about our people and creating an workplace where talented individuals can develop, grow and build long-term careers. With a strong focus on customer experience, performance and professional development, our dealerships provide the opportunity to work alongside experienced automotive professionals across some of the industry's most recognised brands.
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Ready to Join Us?
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If you're an experienced Service Advisor looking for your next opportunity with Toyota and Peter Warren Automotive, we'd love to hear from you.

📌 Service Advisor (Bathurst)
🏢 Peter Warren Automotive Holdings
📍 Bathurst