Job Description
Customer Experience & Tech Support Specialist
n
Harvey Norman Flagship Store Auburn
Full Time Hours Front Counter Technology & Repairs Support
n
About the Role
n
Harvey Norman Flagship Auburn is seeking a
Customer Experience & Tech Support Specialist
to be
the first point of contact
for customers at our front counter.
n
This role is critical to the customer journey. You'll handle
returns, repairs, faulty swap overs, and technical enquiries
, ensuring customers feel supported, informed, and confident their issue is being resolved quickly and professionally.
n
This position suits someone who thrives in a
fast-paced environment
, enjoys problem-solving, and takes pride in delivering calm, consistent service - even in challenging situations.
What You'll Be Doing
n
n
Serve customers at the
front counter
of a flagship retail setting
n
Manage returns, exchanges, and faulty product swapovers
in line with policy
n
Troubleshoot issues and identify the
fastest, best solution
for each customer
n
Log and follow up
repairs and warranty claims
with suppliers
n
Provide
clear, consistent updates
to customers on repair progress and outcomes
n
Handle customer concerns professionally, turning problems into positive experiences
n




Work closely with sales, service, and supplier teams to resolve issues efficiently
n
n
Who This Role Is For
n
n
Strong customer service skills with a calm, solutions-focused approach
n
Confident communicator who can explain processes clearly
n
Organised and detail-oriented, with the ability to manage multiple cases
n
Comfortable working with
technology products and systems
n
Retail, customer service, or tech support experience preferred
n
Open to training and development -
a can-do attitude and reliability matter most
n
Flexible to work weekends, public holidays, and retail trading hours
n
n
What We Offer
n
n
Supportive team environment with hands-on training
n
Exposure to technology products, systems, and supplier processes
n
Generous staff discounts across the Harvey Norman range
n
Career development opportunities within a flagship store
n
A role where
performance, professionalism, and consistency are recognised
n
n
Apply Now
n
If you enjoy helping customers, solving problems quickly, and being the calm, capable face of a flagship retail store -
we'd love to hear from you.
n
Apply now to join the Harvey Norman Flagship Auburn team!

📌 Tech Team Assistant (New South Wales)
🏢 Harvey Norman
📍 New South Wales