Job Description
15th September, **** n
Customer Experience Specialist
Truganina VIC **** Full-time
n Our client is a leading Australian manufacturing and packaging business, seeking an experienced
Customer Experience Specialist
to join its team in Truganina.
n Reporting to the Customer Experience Manager, you will manage an allocated customer portfolio and be the key contact for
customer enquiries, orders, delivery coordination and issue resolution
.
n Key Responsibilities
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Manage customer enquiries via phone and email
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Process orders, amendments and delivery requests
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Build robust relationships with an allocated customer portfolio
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Support sales with quotes, pricing, reporting and administration
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Liaise with manufacturing and supply chain teams to resolve issues
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Manage invoices, PODs, credits and returns
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Maintain accurate customer records and support forecasting activities




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About You n
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Previous Customer Service, Internal Sales, Customer Experience or Planning experience
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SAP experience is essential
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CRM experience, ideally Dynamics
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Strong administration and attention to detail
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Excellent communication and relationship-building skills
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Confident using Microsoft Office, particularly Excel
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Proactive, customer-focused and able to manage competing priorities
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This is a great opportunity to join an established organisation offering
career development, a supportive team environment and the opportunity to make a real impact on customer experience and business performance.
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Apply now to discuss the opportunity with Symmetry HR.
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📌 Customer Experience Specialist (Victoria)
🏢 Symmetry Human Resources
📍 Victoria