Job Description
Job Title
Guest Service Agentn
Job Description Summary
Cushman & Wakefield is on the lookout for a Guest Services Agent to bring warmth, style, and a little sparkle to our Integrated Workplace Solutions team. Based at 161 Collins Street, this role sits at the heart of a premium workplace experience.n
nIf you come from hospitality, front-of-house, or any environment where exceptional service is a way of life and you've got a zest for people, great conversation, and love working in a team you'll feel right at home here. This is a dynamic, client-facing position perfect for someone who thrives on creating elevated experiences and knows how to bring personality to every interaction.n
Job Description
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About the Role
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As the first point of contact for residents and visitors, you will deliver outstanding workplace experiences in every interaction. This is more than a reception role - you will be central to ensuring seamless daily operations across workplace services.
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You'll work closely with the National Workplace & Operations Manager and collaborate with facilities, building management, and service vendors to ensure a smooth and professional workplace.
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Key Responsibilities
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Front-of-house reception and VIP visitor management
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Access pass and contractor coordination
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Meeting room and event bookings, including catering coordination
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Mail and courier management
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Locker and carpark allocation management
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Reactive maintenance coordination via internal systems
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Weekly OH&S; tenancy floor inspections and reporting
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About You
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You'll thrive in this role if you have:
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Strong reception, hospitality or customer service experience
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Professional communication skills (written & verbal)
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Excellent organization and time management
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A proactive, solutions-focused mindset
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Ability to multitask in a fast-paced corporate environment
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High attention to detail
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Certificate III in Hospitality (preferred but not essential).
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Why Join Cushman & Wakefield?
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At Cushman & Wakefield, we put our people and our clients at the centre of what's next in real estate.
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You'll benefit from:
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A premium CBD workplace location
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Exposure to a global real estate brand
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A collaborative and supportive team culture
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Career growth within Integrated Workplace Solutions
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Ongoing learning and development opportunities
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If you take pride in delivering exceptional service and want to be part of a high-performing corporate environment, we would love to hear from you.
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n As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: "Cushman & Wakefield"

📌 Guest Service Agent (Victoria)
🏢 Cushman & Wakefield
📍 Victoria