Job Description
Tasks:
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Serve as the first point of contact for customers seeking technical assistance over the chat, phone or email
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Perform remote troubleshooting through diagnostic techniques and pertinent questions
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Determine the best solution based on the issue and details provided by customers
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Walk the customer through the problem-solving process
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Direct unresolved issues to the next level of support personnel
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Provide accurate information on IT products or services
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Record events and problems and their resolution in logs
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Follow-up and update customer status and information
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Pass on any feedback or suggestions by customers to the appropriate internal team and to our
development/product
partner
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Identify and suggest possible improvements on procedures
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Requirements n
About You:
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Tech savvy with working knowledge of office automation products, databases and remote control
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Valuable understanding of computer systems, mobile devices and other tech products
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Ability to diagnose and resolve basic technical issues
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Proficiency in English
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Excellent communication skills
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Customer-oriented and cool-tempered
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BSc/BA in IT, Computer Science or relevant field - N/A if still at university
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Commitment to work 3-4 days per week for a 12 weeks period
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📌 It Helpdesk Internship (Perth)
🏢 Premium Graduate Placements Australia
📍 Perth