Job Description
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Job Description
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We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.
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We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.
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We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.
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Night Manager Responsibilities
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Provide support, leadership and guidance to the Front Office overnight team
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Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
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Provide passionate, knowledgeable and friendly service to external and internal guests at all times
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Completion of property specific night audit procedures
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Carry out floor checks, where possible
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Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
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Check guests in and out of the Property accurately and in a timely manner
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Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
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Answer all telephone calls within three rings in a skilled manner according to brand standard
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Record guest comments for the information of the Head of Department
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Ensure accuracy and balancing of till and the department cash float
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Prepare and distribute daily reports
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Document all transactions and alterations to accounts
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Carry out transactions foreign currency accurately
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Collect payment of accounts and issue receipts accordingly
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Ensure all guest details are fully updated on PMS system to ensure Property information is correct
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Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
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Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift
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Ensure special requests are actioned appropriately and in a timely manner
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Maintain the cleanliness and the presentation of the front desk at all times
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Ensure effective communication between other departments and Management
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Assistant Manager Responsibilities
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Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
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Ensure that all company and department policies and procedures are understood by all Team Members and that they demonstrate their understanding through the performance of their duties
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Ensure effective communication of new or updated information regarding policies, rates or general Property information
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Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift. Attend or prepare meetings as and when required by Senior Management
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The flexibility to work shifts including early mornings, evenings and weekends
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A person with proven leadership experience within a hotel environment
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Knowledge of Sihot PMS advantageous
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Someone with previous experience in a Front Office hospitality role
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Additional Information
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Assistant & Night Manager Annual Base Salary: $76,515 - $85,000 (gross)
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FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range -$76,515 - $85,000 (gross) (gross) based on experience and qualifications
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Working Place:
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Melbourne, VIC, Australia n
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Company :
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ESR Healthcare n
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📌 Hotel Service Manager (Victoria)
🏢 ESRhealthcare and EXEC STAFF RECRUITERS
📍 Victoria