Job Description
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You will join
see-u/HBF
as a
Member Experience Consultant
representing our product in the moments that matter to our members. We're a team that puts our members first; we are dedicated to enhancing lives through innovative solutions and exceptional service. As a Member Experience Consultant, you'll be at the heart of our mission, turning everyday interactions into extraordinary moments.
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This role operates in a fast-paced
contact centre environment
as the first point of contact for Member queries through channels such as phone, email or online.
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You will be the front line of our organisation, providing exceptional service and support to our valued Members. Your main responsibility will be to ensure our members receive the best possible experience, addressing their needs with empathy, efficiency, and expertise.
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Let's talk about you!
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Are you Passionate about delivering exceptional service and creating memorable experiences? Do you thrive in a dynamic workplace where your contributions make a real impact? If you are – you could be one of our valued team members here at
see-u/HBF
.
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People Passion
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Excellent Communicator
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Empathetic Problem Solver
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Tech-Savvy
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Adaptable and Resilient
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Don't worry though, we don't expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the see-u / HBF way.
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What you will do
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Be the face of our Brand:
Connect with our members across our various channels,



providing expert guidance and personalized support.
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Deliver WOW Moments:
Go above and beyond in every interaction, ensuring our members feel valued and heard.
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Solve Problems with Heart:
Use your problem-solving skills to address member needs and turn challenges into opportunities.
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Educate and Empower:
Help members understand their benefits, guiding them through our products and services with clarity and care.
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Collaborate and innovate
: Work with cross-functional teams to continuously improve the member journey.
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Employee benefits
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FREE Corporate Gold Hospital Insurance (for you and your family)
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3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
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2 volunteering days per year
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14 weeks paid parental leave.
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Hybrid working arrangements available if required.
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Genuine career development opportunities
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Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
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Salary from $69K + Super
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Sound good?
Let's get into it -
It's simple and quick! Just click on the "Apply Now" button to complete your application.
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At HBF, we don't just accept differences - we celebrate them, support them, and pride ourselves on an inclusive and diverse workplace for the benefit of our people, our members, and our community.
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Preferred candidates will be required to provide references, verification of working rights in Australia and a satisfactory National Police Clearance prior to an offer of employment.
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📌 Member Experience Consultant (Queensland)
🏢 HBF Health
📍 Queensland