Job Description
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Do you want to make an IMPACT?
Customer Service Officer - Lifeguard n
Latrobe Leisure Facilities (Moe/Newborough, Morwell and Churchill) and Outdoor Pools (Moe and Yallourn North)
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Ongoing Casual and Fixed Term Casual (Summer Season to 30 April ****) | $***** per hour (includes 25% Casual Loading)
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We're looking for
Customer Service Officers / Lifeguards
to join our Latrobe Leisure team. In this role, you'll help create a safe, welcoming and enjoyable environment for our community by delivering excellent customer service and ensuring the safety of visitors using our leisure facilities.
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This is a great opportunity to contribute to the health and wellbeing of the Latrobe City community while building valuable customer service, recreation and aquatic industry experience.
Why Join Us at Council n
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Opportunities to support your learning, development and career progression
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A collaborative team setting where you'll feel supported and connected
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Meaningful work where you can make a difference in the community
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A positive and inclusive workplace culture
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Flexible working arrangements to support your work-life balance
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Join a team that supports you to thrive and empowers you to grow your career, right here in the heart of Gippsland.
What You'll Be Doing n
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Supervise patrons using leisure facility and aquatic environments to ensure a safe and enjoyable experience.
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Maintain vigilant observation of pool activities and enforce facility rules and safety requirements.
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Respond appropriately to emergency situations, including first aid and evacuation procedures.
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Provide exceptional customer service by assisting customers via telephone and at the service counter.
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Process memberships, bookings and attendance records using Council systems.
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Maintain clean, tidy and welcoming facilities for all users.
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About You n
You are customer-focused, safety-conscious and enjoy working in a fast-paced community environment.



You bring strong communication skills and a commitment to delivering exceptional customer service. You enjoy engaging with people of all ages and can work effectively as part of a team while maintaining a high level of attention to detail.
Key Selection Criteria n
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Demonstrated commitment to providing excellent customer service and building positive relationships with community members.
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Ability to work effectively within a team environment and communicate confidently with a diverse range of customers.
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Experience with cash handling, computer systems and administrative tasks, with strong attention to detail.
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Current Pool Lifeguard Qualification and Level 2 First Aid Certificate, or willingness to obtain both by Should we add a date in here. Monday 19th October
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We encourage applications from candidates with diverse backgrounds and experiences, even if you don't meet every requirement.
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Successful applicants must be 16 years of age or older and will be required to obtain a National Police Check and Working with Children's Check.
Interested or want to learn more? n
Contact Wade Anderson, Leisure Facilities Leader - Churchill on . All discussions about recruitment at Council are confidential.
Belonging at Latrobe City Council n
At Latrobe City Council, we are committed to creating a safe, inclusive and respectful workplace where everyone feels they belong. We have zero tolerance for child abuse and are committed to maintaining a child safe organisation. Our recruitment practices reflect this. We value diversity and welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples.
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We are committed to providing an inclusive recruitment process and offer support through our Indigenous Employment Program for Aboriginal and Torres Strait Islander applicants. For further information, contact or . If you require reasonable adjustments at any stage of the recruitment process, please contact our Careers team at or .
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📌 Customer Service Officer Qualified - Leisure Facilities (Victoria)
🏢 LaTrobe City Council
📍 Victoria