Job Title: Team Leader - National Patrol Services
Posting Start Date: 11/09/2026
Job Description:
About the Company
Wilson Security is one of the largest providers of integrated security services in Australia and New Zealand.
From security officers and mobile patrols to alarm response, concierge and armed guarding, we deliver solutions across a wide range of sectors, supported by an experienced management team and a national infrastructure operating 24 hours a day.
Our purpose is to build a safer future for everyone, underpinned by our values of Care, Innovation, Accountability and Integrity.
About the Role
Wilson Security is seeking a full time Team Leader - Patrol Services at our National Operations Centre, to join our team at Essendon Fields.
Reporting to the National Manager - Operations Centres, you will lead the Patrol Services team on shift within our 24/7 Operations Centre.
This is a hands-on leadership role.
You will run the shift while your team dispatches mobile patrol officers to alarm activations and emergency responses across our national client base.
You are the escalation point for your team on shift, and you make the decisions on incidents that cannot be resolved at operator level.
It suits someone who has worked in a large, busy control room or operations centre and is ready to lead one.
You will be comfortable making decisions with incomplete information and holding your team to a standard.
Key Responsibilities
Leading, supervising and supporting the Patrol Services team on shift, including workload allocation and on-shift coaching
Owning service delivery across the shift, including response times, escalation handling and client service level requirements




Monitoring operational activity across the shift and stepping in on escalated incidents, client escalations, criminal incidents and officer welfare concerns
Overseeing the dispatch of mobile patrol officers to alarm activations, emergency responses and other mobile services
Managing field officer welfare, including escalated welfare checks and in-vehicle dashcam events relating to fatigue and potential collisions
Reviewing incident and activity reports for accuracy and quality before they reach the client
Conducting structured shift handovers and ensuring continuity across the 24/7 operation
Supporting the development of the team through on-shift training, feedback and performance conversations
Identifying and escalating recurring issues, process gaps and improvement opportunities to management
Ensuring the team operates in accordance with established SOPs, licensing obligations and client service level requirements
Roster
This role works a fixed roster of 12-hour shifts within our 24/7 Operations Centre, on a 4 days on, 4 days off rotation across an 8-week cycle.
Shift times are **** to **** and **** to ****, worked as a mix of day and night shifts
The roster covers weekends and public holidays
Rosters are issued in advance, so you will know your pattern well ahead of time
Please only apply if you can genuinely commit to a sustained 24/7 rotation including nights.
Skills and Qualifications




Current Victorian Security Licence with Control Room Operator endorsement (mandatory)
Demonstrated experience leading or supervising a team, ideally within an operations centre, dispatch or 24/7 environment
Prior control room, dispatch or high-volume operations centre experience
Sound judgement and decisive under pressure, with the ability to make and own operational decisions in real time
Ability to hold a team to a standard, give direct feedback and manage performance day to day
Solid verbal communication skills with a professional, client-focused manner, including conflict resolution
Strong written communication skills, including reviewing and quality checking incident and activity reports
Demonstrated ability to manage multiple systems simultaneously under pressure
Sound computer literacy
Genuine availability and commitment to a 24/7 rotating roster including nights, weekends and public holidays
Remuneration and Conditions
Remuneration in accordance with the Wilson Security Victoria Agreement at Level 5, plus a leading hand allowance
5 weeks annual leave
Free onsite parking at Essendon Fields
Access to the Essendon Fields staff discount program via your EF employee ID
Access to our Employee Assistance Program (EAP)
Comprehensive training and development, employee perks including a Wellbeing Hub and health insurance discounts
Wilson Security is committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples.
Wilson Security Pty Ltd is an Equal Opportunity Employer.
Master Licence ********S
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📌 Team Leader - National Patrol Services (Melbourne)
🏢 Wilson Group
📍 Melbourne