Job Description
An exciting opportunity exists for an IT Support Analyst to join a well-established and growing national organisation. Reporting into the IT team, you will play a key role in delivering exceptional technical support to end users across multiple locations throughout Australia.
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This position is ideal for a motivated IT professional with 2-3 years of support experience who enjoys solving problems, helping users, and building their technical expertise across a broad technology landscape.
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About the Opportunity
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An exciting opportunity exists for an IT Support Analyst to join a well-established and growing national organisation. Reporting into the IT team, you will play a key role in delivering exceptional technical support to end users across multiple locations throughout Australia.
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This position is ideal for a motivated IT professional with 2-3 years of support experience who enjoys solving problems, helping users, and building their technical expertise across a broad technology landscape.
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Key Responsibilities
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Provide Level 1 and Level 2 remote support via phone, email and ticketing systems
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Troubleshoot and resolve hardware, software and network-related issues
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Manage and prioritise multiple support requests while maintaining service levels
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Keep users informed of progress and resolution timeframes
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Monitor systems and escalate critical issues when required
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Maintain accurate technical documentation and knowledge base articles
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Assist with user training initiatives across supported technologies
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Collaborate with internal teams to resolve complex technical issues
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Participate in infrastructure, systems and technology improvement projects
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Support desktop, laptop, mobile and telephony environments
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About You
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To be successful in this role, you will bring:
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Certificate IV in Information Technology (or higher)
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2+ years' experience in an IT Support, Service Desk or Helpdesk role
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Experience supporting users across multiple sites or a national business
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Strong customer service and communication skills
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Excellent troubleshooting and documentation capabilities
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A proactive and team-oriented approach
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Technical Skills
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Experience across a broad range of technologies, including:
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Microsoft 365 Administration
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Active Directory
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Microsoft Exchange
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Microsoft Azure
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Windows Server Administration
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LAN/WAN networking
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DNS, DHCP, Routing and VPN technologies
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Desktop and laptop deployment and imaging
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VoIP and mobile device support
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Dell and Apple/Mac hardware environments
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What's on Offer?
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Competitive salary package
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Reliable permanent position
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Modern office environment with onsite parking
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Exposure to a broad technology stack
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Prospect to contribute to projects and continuous improvement initiatives
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Supportive, collaborative and people-focused culture
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Ongoing professional development and career progression opportunities
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If you're a customer-focused IT professional looking to take the next step in your career with a growing organisation, we'd love to hear from you.
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Apply now and take the next step in your technology support career.
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📌 It Support Analyst -- Grow With A National Tech Team (New South Wales)
🏢 Reo Group
📍 New South Wales