Job Description
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Join our Roster Support team to oversees real-time roster management, vacancy coordination, workforce allocation and roster change activities.
31st August, **** Working at Achieve is more than just a job n
Our team makes a real difference in people's lives every day - and we make sure to support our staff too. We create a workplace where everyone feels protected to be themselves.
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We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.
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We're committed to making sure everyone can take part - whether that's through physical access or by making sure people feel included in how things are done and how decisions are made.
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Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS‐registered provider.
Role Responsibilities n
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Lead, coach and develop Frontline Roster Design Officers to achieve quality, productivity and workforce optimisation outcomes.
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Develop capability and expertise within the team in NDIS funding model, award interpretation, work health and safety principles, roster design and workforce optimisation.
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Develop, implement and govern roster design standards, policies, procedures and quality assurance frameworks.
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Ensure the team effectively design rosters against client funding, roster-of-care assumptions, service requirements and approved staffing models.
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Partner with Service Managers,



Service Coordinators and operational leaders to review, redesign and optimise rosters following funding changes, participant changes, vacancies, service redesign or operational requirements.
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Act as an escalation point for complex roster design, funding alignment and workforce optimisation issues.
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Conduct regular audits and reviews of roster designs to ensure compliance with organisational standards, funding requirements and industrial obligations.
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Ensure rosters are designed and maintained in line with relevant frameworks including NDIS funding, award conditions, best practice rostering design principles, other legislation relevant to staff resourcing.
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To be successful in this role, you will need: n
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3+ years' experience in leading a small team in a similar role in workforce planning, rostering optimisation, scheduling functions within a complex service environment.
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Well-developed rostering / scheduling / workforce or resource planning skills and organisational and time management skills including the ability to prioritise a demanding workload; and
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Demonstrated experience of successfully integrating rostering systems, HR practices and award principles.
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Well-developed knowledge and application of Workforce Management or Time and Attendance Software systems, reporting capabilities, management of queues and activity routing/overflow, etc.
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Demonstrated customer focused communication skills incorporating the abilities of courtesy, diplomacy, and confidentiality.
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Advanced computer literacy e.g. MS Office and Excel.
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Great employee benefits n
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Salary packaging options mean you keep more of your take home pay before tax.
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Car leasing is another salary packaging option.
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Free personal and financial counselling for you and your family.
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Range of paid leave and flexible work arrangements.
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Support for a healthy lifestyle, including fitness memberships and wellness programs.
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Regular training and support to succeed in your role.
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A strong record of promoting from within.
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Achieve Australia takes hiring seriously.
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We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.
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As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:
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Reference checks
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National Police check
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NDIS Worker Check
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Working with Children check
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Verification of your right to work in Australia.
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Please note that a criminal history does not automatically affect employment opportunities.
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#J-*****-Ljbffr

📌 Rostering Design Lead (New South Wales)
🏢 Achieve Australia
📍 New South Wales