Job Description
Position Purpose n
The Medical Receptionist is responsible for providing exceptional customer service to patients while supporting the efficient day-to-day operation of the practice.
Position Purpose n
The Medical Receptionist is responsible for providing exceptional customer service to patients while supporting the efficient day-to-day operation of the practice.
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As the first point of contact for patients, this role plays a critical part in delivering a positive patient experience and supporting clinicians and administrative staff in the delivery of high-quality healthcare services.
Key Responsibilities Reception & Patient Services n
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Welcome patients and visitors in a professional and friendly manner.
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Manage incoming telephone calls and patient enquiries.
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Book, confirm and amend appointments.
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Assist patients with general enquiries and appointment scheduling.
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Maintain a high standard of patient confidentiality and privacy.
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Billing & Administration n
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Process Medicare, DVA and private billings.
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Manage EFTPOS and cash transactions.
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Perform daily banking and reconciliation processes as required.
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Maintain accurate patient records and demographic information.
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Scan, file and manage electronic medical records.
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Appointment & Recall Management n
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Manage appointment schedules.
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Process recalls, reminders and follow-up communications.
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Assist with waiting list management.
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Support clinicians in maintaining efficient appointment utilisation.
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Practice Administration n
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Provide general administrative support to the practice.
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Assist with stock ordering and monitoring of office supplies.
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Prepare correspondence and documentation as required.
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Support quality improvement and accreditation activities.
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Assist with administrative projects and process improvements.
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Team Support n
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Work collaboratively with doctors,



nurses and administrative staff.
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Assist with reception coverage and daily workflow management.
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Contribute to a positive workplace culture.
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Support business continuity during periods of staff leave and increased workload.
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Essential Skills and Experience n
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Previous reception, administration or customer service experience.
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Excellent verbal and written communication skills.
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Strong organisational and time-management skills.
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High attention to detail.
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Ability to work effectively in a busy environment.
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Professional presentation and a patient-focused approach.
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Intermediate computer skills.
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Desirable n
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Previous medical reception experience.
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Experience using Best Practice software.
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Knowledge of Medicare billing processes.
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Understanding of patient privacy and confidentiality requirements.
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Experience working within a GP or healthcare setting.
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Personal Attributes The Successful Applicant Will Demonstrate n
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A friendly and welcoming manner.
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Reliability and professionalism.
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Strong problem-solving skills.
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Initiative and willingness to learn.
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Ability to manage competing priorities.
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Commitment to teamwork and patient care.
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Key Performance Indicators n
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High standard of patient service and satisfaction.
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Accurate appointment scheduling and billing.
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Timely completion of administrative tasks.
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Maintenance of patient confidentiality.
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Positive contribution to team culture and practice operations.
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Remuneration n
$***** - $***** per hour plus superannuation
, commensurate with skills and experience.
Why Join Us? n
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Supportive and collaborative team environment.
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Flexible full-time or part-time opportunity.
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Diverse and rewarding role.
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Chance to grow with an expanding medical practice.
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Work closely with experienced clinical and business leadership teams.
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#J-*****-Ljbffr

📌 Medical Receptionist (Victoria)
🏢 Geelong Careers
📍 Victoria