Job Description
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Join the Glass Outlet Team as a Warehouse Customer Service Team Leader
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Glass Outlet is recognised Australia-wide as a leading wholesale supplier of glass, aluminium fencing, balustrading, aluminium screening, shower screens and associated products.
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We are seeking an experienced Warehouse Customer Service Team Leader to join our team in Virginia.
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Working as part of a supportive and friendly team, your responsibilities will include:
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Delegating daily tasks across the warehouse customer service team to support smooth warehouse operations
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Leading and engaging team members to provide outstanding customer service
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Ensuring orders are picked, packed and loaded accurately, efficiently and within required timeframes
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Coordinating yard traffic and delegating customer order collections
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Inspecting customer returns and communicating with customers throughout the process
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Assisting with stock replenishment, rotation and inventory accuracy
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Identifying deficiencies in picking processes and warehouse systems
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Supporting daily toolbox meetings, staff allocation and workload planning
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Monitoring team performance and ensuring compliance with company policies and procedures
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Maintaining high standards of workplace safety, cleanliness and Chain of Responsibility compliance
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Supporting the Warehouse Manager with recruitment,



onboarding and employee performance matters
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Identifying and recommending opportunities for continuous improvement
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Completing general warehouse duties as required
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About You
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To be successful in this role, you will ideally have:
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Previous experience in warehouse operations within the transport, logistics or distribution industry
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Experience leading, supervising or coordinating warehouse team members
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A current forklift licence
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Strong communication and interpersonal skills
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The ability to delegate tasks, manage priorities and meet operational deadlines
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Robust problem-solving skills and a proactive, can-do attitude
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Excellent attention to detail and a strong focus on accuracy, quality and safety
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The physical fitness required to perform warehouse duties
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A positive, accountable and team-focused approach
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An MR truck licence, First Aid Certificate or Certificate IV in Logistics and Warehousing Operations would be highly regarded
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Why Join Glass Outlet
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National business with strong growth plans
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Supportive, values-driven culture
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Additional paid day off for your birthday
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This is a full-time position based at our Virginia branch, working five days per week from Monday to Friday 7:00AM to 3:00PM
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📌 Warehouse Customer Service Team Leader (New South Wales)
🏢 Glass Outlet
📍 New South Wales