Administration Support Officer - Business Services
Location: Burwood East
Job Function: Administration / Secretarial
Work Type: Fixed term - full time
About this role
CFA is an emergency service that places the community at the centre of everything we do.
We work to protect lives and property across Victoria, every hour of the day.
Our organisation is made up of employees working alongside more than 51,000 volunteers.
We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.
We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.
To learn more about who we are and the work we do, visit our About Us page.
About the Role
We have a full time, fixed term prospect available through to 16 April ****, for an adaptable, energetic and confident Administrator to provide a front-of-house reception experience for CFA members and visitors.
Your responsibilities will include:
Visitor management and oversight of 'visitor pass' process
Manage a high volume of phone and email enquiries
Coordinate the efficient dispatch and delivery of mail, parcels and other goods
Order and procure stationery and goods
Maintain and update processes and work instructions for the business area as required
Perform basic financial transactions, including purchase orders, receipt, and invoice processing, ensuring compliance with CFA standards
Records management, data entry and basic financial administration
Other ad hoc administrative and project improvement tasks as required




A detailed position description is attached.
About You
Crucial to your success in this role will be your attention to detail, organisational and time management skills.
You will demonstrate sound experience in the following areas:
Good interpersonal skills and ability to build good working relationships with key stakeholders
Administration skills and experience
Excellent computer literacy skills (including MS Office and databases)
Excellent communication and customer service skills
Demonstrated organisational and time-management skills
Ability to work proactively with minimal supervision
Drafting standard documents, correspondence and reports to a professional standard
Ability to work within a small and close-knit team with a focus on knowledge sharing
If you are someone who maintains effective and co-operative relationships with internal and external customers alike and offers excellent customer service by delivering timely and professional responses, this fixed term opportunity may be for you.
The successful candidate will be located at CFA Headquarters in Burwood East.
Why choose CFA
Meaningful Purpose:
Your contribution truly makes a difference
Discounts:
Emergency Memberlink discounts on various services
Wellbeing Focus:
Health Ready programs, flu vaccinations




Member Assistance Program:
Access support across 8 service pathways
Pre-employment Checks
Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check.
You will also be required to provide at least two professional references.
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment.
Our aim is to have a volunteer and paid workforce that reflects the community it serves.
First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
The Country Fire Authority (CFA) values your privacy.
We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity).
The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act ****.
You can view our Privacy Statement here .
For access and correction of the information we have collected, contact ******
Job details
Job Reference:
Job Reference: VG/*******
Location:
Location: Burwood East
Work Type:
Work Type: Fixed term - full time
Job Function:
Job Function: Administration / Secretarial
Classification:
Salary Range:
Salary Range: See Advertisement
Job Duration:
Job Duration: to 16/04/2027 (internal temp transfer replacement)
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📌 Administration Support Officer - Business Services (Melbourne)
🏢 Country Fire Authority (CFA)
📍 Melbourne