Job Description
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Blend customer care with consultative sales and autonomously manage engagement
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Well-established clinic with supportive team and real development opportunities
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SMAART Recruitment
is once again partnering with a well-established medical hair centre to find a
Client Retention & Growth Specialist
to join their team in
Brisbane
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This is a consultative sales roleoffering the opportunity to work autonomously while playing a key role in guiding patients through their treatment journey.
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This position is a combination of customer service, account management and consultative sales. You'll take ownership of your patients, supporting them across their treatment journey while driving retention, re-enrolment and overall clinic growth.
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nAbout the role & responsibilities: n
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Managing and nurturing existing patients throughout their treatment journey
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Conducting progress reviews and guiding next steps
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Driving re-enrolments and ongoing engagement
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Owning follow-ups, conversions, and outcomes
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Supporting day-to-day clinic operations (CRM, payments, scheduling)
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nWhy this role? n
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Permanent part time position offering work-life balance with a consistent Tuesday-Saturday schedule
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Weekdays 9:00am to 7:00pm and Saturday 9:00 am to 2:00 pm
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$60,000 + Super
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1% commission on clinic sales OTE $90k
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Quarterly performance incentives
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An autonomous position, work independently and take ownership of your role
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Ongoing training and real career development to a senior sales role
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Opportunity to train as a Trichologist through a fully funded internal program post probation
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nAbout you: n
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Experience in consultative sales, retention or customer service
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You are adaptable and able to balance empathy with commercial outcomes
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Clear, confident and engaging communication skills
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Able to build rapport and trust
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High E.I. and great at offering guidance in sensitive conversations
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If you're looking for a role where you can own your space, build strong relationships, and grow your career, we'd love to hear from you.
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#J-*****-Ljbffr

📌 Client Specialist (Queensland)
🏢 Smaart Recruitment
📍 Queensland