Job Description
n
n
Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.
n
Ensures the highest possible standards of guest service and team member relations are maintained and carried out in a fair and equitable manner.
n
Ensures compliance with all health and safety
standards/regulations
as well as all applicable Tribal, Federal, State and local laws/ordinances.
n
Assists venue manager with scheduling of team members and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
n
Monitors job performance of all venue team members and provides feedback on same to aid the team members in developing and enhancing skills.
n
Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
n
Promotes positive guest relations through prompt, courteous and efficient service.
n
Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all team members in a fair and equitable manner.
n




Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
n
Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
n
Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures.
n
Directly supervises all service team members on assigned shift.
n
Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
n
Performs all other duties as assigned.
n
QUALIFICATION REQUIREMENTS n
n
High school diploma or GED preferred.
n
Minimum of one year related supervisory experience preferred.
n
ServSafe® certification, or ability to become certified, and knowledge of HACCP standards required.
n
Must be at least 21 years of age.
n
Equal Prospect Employer n
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
n
#J-*****-Ljbffr

📌 The Grill Restaurant Shift Supervisor (North Lismore)
🏢 Red Hawk Casino
📍 North Lismore