Job Description
About Us
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CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.
The Role
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We are opening looking for an
Account Manager
as part of our
Customer Success
team who will focus on owning the
post implementation success
of our customers.
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This role will be the main point of contact for a portfolio of accounts, making sure they adopt CorePlan, see ongoing value, and become long term advocates.
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You'll work closely with Product, Sales and the wider Customer Success to monitor account health, drive outcomes, and constantly improve the customer experience.
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The role is key in managing the health, ongoing value, advocacy and overall experience of our customers.
Key responsibilities
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Plan and coordinate post implementation tasks across the CS lifecycle.
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Run regular customer check ins (monthly, quarterly, annually) to align on goals and performance.
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Proactively monitor account health, document key interactions and any actions taken to improve it.
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Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.
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Share customer insights, feedback and risks with cross functional teams and capture feedback to drive continuous improvement.
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Continue to develop our post implementation playbooks, best practices and support processes.
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When required,



assist our support channels by leading conversations to escalate or resolve customer queries.
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As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.
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You will thrive in this role if you have:
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Minimum 3 years' experience in Customer Success, project management or consulting, ideally in SaaS.
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Bachelor's degree in Business, Computer Science, Engineering or similar (preferred)
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Experience working with complex software products.
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Strong project management skills and comfort juggling multiple customers.
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Excellent communication and stakeholder management skills.
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A problem solving mindset and curiosity about how customers work.
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Confidence using CRM and project management tools.
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Mining industry experience would be a plus
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Perks & Benefits
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Prime Perth CBD location in a modern office workplace with wellness centre
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Hybrid work environment - minimum 3 days in office, 2 at home
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Vibrant office culture - monthly birthday celebrations, team events, weekly onsite Pilates, yoga and fitness classes
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Access to EAP mental health & wellbeing services, including financial and nutritional counselling
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Parental leave top-up pay for first 12 weeks of leave
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Ready for your next adventure?
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If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.
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Have questions? Reach out to us at
Recruitment Agencies
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We appreciate your hustle, but we're not engaging agencies right now. Want to be on our radar for the future? Email

📌 Account Manager (Perth)
🏢 CorePlan
📍 Perth