Senior Customer Advocacy Specialist (12-Month Ftc) (Victoria)

Senior Customer Advocacy Specialist (12-Month Ftc) (Victoria)

18 Sep
|
Jetstar Airways
|
Victoria

18 Sep

Jetstar Airways

Victoria

Job Description
Jetstar Airways is seeking a Customer Advocacy Specialist based at our Melbourne Head Office for a 12-month fixed-term contract. The role focuses on managing escalated customer cases, balancing outcomes with cost and risk, and driving first-contact resolutions through close collaboration with the Advocacy team and other departments.
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You will handle sensitive issues, engage with customers by phone and in writing, and provide insights to improve experience while supporting media and brand risk

📌 Senior Customer Advocacy Specialist (12-Month Ftc) (Victoria)
🏢 Jetstar Airways
📍 Victoria

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