Job Description
Shape the Future of Travel Dining with the largest Travel Retail Operator in the Pacific
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At LagardèreAWPL, we're not just the largest Travel Retail operator in the Pacific – we're the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!
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The Role:
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As our Operations Manager – Food Services, you'll take the lead across a fast-moving national portfolio of 20+ diverse Food & Beverage concepts spanning 8 airports. You'll work side by side with General Managers, F&B; Managers and Store Managers, helping them lift performance, solve operational challenges and deliver consistently strong commercial and customer outcomes.
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No two days will look the same. One day you might be working through a performance opportunity with a venue team, the next supporting a new opening, improving an operating model or helping roll out a new initiative across the network.
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This is a role for a hands-on multi-site operator who enjoys being close to the action, building strong leaders and making a visible impact across a growing business.
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What You'll Do:
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Lead the day-to-day operational performance of 20+ Food & Beverage concepts across 8 airports
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Partner with General Managers, F&B; Managers and Store Managers to lift performance, solve challenges and deliver strong results
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Drive sales, labour, COGS, margin, wastage and overall venue profitability
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Spend time in venues reviewing operations, customer experience, service standards and compliance
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Coach and develop venue leaders, building capability, accountability and high-performing teams
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Identify performance gaps and turn them into clear, practical action plans
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Drive consistency across the portfolio while recognising the unique needs of each venue and airport
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Support new venue openings, refurbishments, product launches and operational rollouts
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Work closely with Finance, HR, Marketing, Culinary, Procurement and other support teams to get things done
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Champion continuous improvement across service, productivity, systems and operating standards
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Ensure venues maintain strong food safety, WHS, licensing and airport compliance standards
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Share best practice across the network and help successful ideas scale nationally
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What We're Looking For:
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Proven experience in a multi-site or high-volume operations management role in hospitality, retail or travel retail
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Strong commercial acumen, with confidence managing sales, labour, COGS, margin, wastage and operating costs
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A track record of coaching and developing emerging / established operational leaders
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Strong analytical skills, with the ability to turn performance data into clear actions and measurable improvement
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A hands-on leadership style and the confidence to work directly with venue teams to solve operational challenges
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Experience driving consistency, standards and accountability across geographically dispersed locations
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Strong knowledge of customer experience, food safety, WHS and operational compliance
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Confidence working in fast-paced, high-volume environments with competing priorities
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Experience supporting venue openings, operational change, system rollouts or continuous improvement initiatives is highly regarded
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Airport, travel retail or large-scale Food & Beverage experience is desirable, but not essential
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Flexibility to travel regularly across the national portfolio
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Perks & Advantages:
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National exposure – Lead across a diverse and growing Food & Beverage portfolio spanning 20+ concepts and 8 airports
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Staff Discounts – You'll get exclusive discounts on products in our stores + extra savings on water and hot beverages
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Career Development – Our Better Together development program offers opportunities to upskill, take on new challenges, and grow your career within our vibrant network
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Variety built into the role – No two days are the same, with a mix of venue performance, team development, new openings, operational projects and national initiatives
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Travel across the network – Get out from behind the desk and spend time with teams across our airport locations throughout Australia
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Make a visible impact – Work directly with local leaders to improve performance, strengthen teams and shape how our venues operate
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Work with diverse brands and concepts – Gain exposure across cafés, restaurants, bars, QSR and other Food & Beverage formats
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Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
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Employee Referral Program – Refer your awesome network to our team and if they're hired, you'll receive a reward + you'll go into the running to win an end-of-year bonus
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Wellbeing Leave & Employee Assistance Program – From day one our permanent employees receive a paid Wellbeing Leave day, and everyone has access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
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We Value Diversity & Inclusion
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LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.
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Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.

📌 Operations Manager - Food Services (New South Wales)
🏢 Lagardere Awpl External Careers
📍 New South Wales