Head Of Assisted Channels & Customer Transformation (Queensland)

Head Of Assisted Channels & Customer Transformation (Queensland)

18 Sep
|
Bolton Clarke
|
Queensland

18 Sep

Bolton Clarke

Queensland

Job Description
Bolton Clarke invites applications for a senior Head of Assisted Channels to lead enterprise customer access and transformation across our assisted channel ecosystem. The role focuses on strategy, governance, and roadmaps for phone, email, enquiry management, intake, and routing, working with Digital and Operations to balance assisted and self-service channels.
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You will partner with senior stakeholders, drive large-scale change, and set performance and knowledge-management standards across

📌 Head Of Assisted Channels & Customer Transformation (Queensland)
🏢 Bolton Clarke
📍 Queensland

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