About the opportunity Join a growing SaaS company supporting commercial screens, media players, and reseller partners across a range of industries.
Full training on the company's platform is provided, so this is a great next step for someone with solid hardware and IT troubleshooting instincts who wants to specialise further.
The role Provide pre and post sales technical support via live chat, email, phone, and video calls Troubleshoot issues across commercial displays, media players, operating systems, networks, and the platform itself Use remote management and diagnostic tools to investigate device connectivity, firmware, content playback, and performance issues Guide customers and resellers through device setup, installation, configuration, and ongoing troubleshooting Document issues and resolutions, and escalate complex defects to the engineering team with clear, reproducible detail What you'll bring 1–2 years' experience in IT support, technical support,



service desk, AV, or hardware support Hands-on experience troubleshooting physical devices such as commercial displays, media players, or network-connected hardware Solid understanding of networking, device connectivity, operating systems, firmware, and configuration A methodical approach to diagnosing issues and confidently identifying root cause Excellent written and verbal communication, comfortable explaining technical detail to non-technical customers Nice to have: exposure to Android, Tizen, webOS, ChromeOS, or Linux-based devices; familiarity with commercial display brands like Philips, Samsung, LG, or Sony; and experience with Jira, HubSpot, or Intercom.
What's on offer $60,000 – $75,000 plus Super Full training provided Growth opportunities

📌 Av Technical Support Specialist (Queensland)
🏢 Professional Recruitment Australia
📍 Queensland