Attractive leave benefits Flexible hybrid working model Subsidised private health insurance and discounts on our products and services Ready to help shape the future of Member Growth through smarter systems, better processes and continuous improvement?
We're looking for a proactive and analytical Growth Optimisation Officer to join our Member Growth team at Teachers Health.
In this role, you'll work closely with the Growth Optimisation Lead to improve the systems, processes and technology that support our Sales, Retention and Business Development teams.
If you enjoy problem-solving, working across stakeholders, leveraging data to drive improvements, and contributing to meaningful business outcomes, we'd love to hear from you.
What we have to offer?
We at Teachers Health have a lot to offer: Attractive leave benefits Hybrid working model (flex your work/life balance) Subsidised private health insurance Discounts on our products and services Generous employee wellbeing program Easily accessible by public transport Who are we?
Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community.
As a not-for-profit health fund, we exist for our members, covering the lives of over 500,000 teachers, education staff and their families.
What will you do?
/ How will you help?
As Growth Optimisation Officer, you'll help improve the systems, processes and tools that support our Member Growth teams, driving better efficiency, member experiences and business outcomes.
Key responsibilities include: Supporting the maintenance and continuous improvement of Member Growth systems,



processes and tools Assisting with Salesforce, Genesys Cloud, IVR, workflow, reporting and call routing enhancements Analysing data, stakeholder feedback and operational trends to identify improvement opportunities Documenting business requirements, process improvements, testing activities and implementation plans Supporting system testing, change implementation and user adoption activities Collaborating with internal teams and external technology partners to resolve issues and deliver enhancements Contributing to Agile delivery activities, sprint planning and optimisation projects Preparing communications, training materials and user support documentation for system and process changes What do you need?
/ What are we looking for?
We're looking for a highly organised and collaborative professional who can confidently work across people, process and technology to deliver practical solutions and improvements.
Essential: Experience supporting process improvement, system optimisation or operational change initiatives Ability to build effective relationships and work collaboratively with a wide range of stakeholders Robust analytical and problem-solving skills with excellent attention to detail Experience documenting business requirements, process flows,



testing activities or implementation plans Strong written and verbal communication skills Demonstrated ability to use data and customer feedback to identify improvement opportunities Experience working with CRM, contact centre, workforce optimisation or reporting platforms Experience supporting testing, implementation and adoption of system or process changes Highly Desirable: Experience using Salesforce, Genesys Cloud or similar CRM and contact centre technologies Experience working in a sales, retention, member services or customer operations environment Understanding of change management principles and user adoption activities Knowledge of reporting tools, workflow processes and system integration concepts Lean Six Sigma, Agile, Business Analysis or Process Improvement training Private health insurance industry experience is a plus!
How do I apply?
Click APPLY NOW and send in your updated CV.
Please note, as part of our recruitment process candidates may be required to complete video screening and online assessments, and applications will be reviewed and progressed on an ongoing basis, so we encourage you to apply as soon as possible!
Due to the high number of applicants, only shortlisted candidates will be contacted.
Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+.
Applicants can request an adjustment at any stage during the recruitment process by getting in touch with **************************.

📌 Growth Optimisation Officer (New South Wales)
🏢 Teachers Health
📍 New South Wales