Brand Story This Australian fashion label defined by a playful, expressive approach to contemporary womenswear.
Blending bold design, considered detailing and a strong sense of individuality, the brand creates pieces that feel modern, confident and effortlessly distinctive.
Role Overview UMENCO is currently recruiting a Store Director for an Australian label defined by a playful, expressive approach to contemporary womenswear.
The Store Director will lead the day-to-day operations of the James Street Boutique, overseeing the store team and driving exceptional commercial performance.
This role will be responsible for creating an elevated and memorable customer experience, maintaining the highest standards of store presentation and ensuring the boutique consistently reflects the brands vales and aesthetic.
A key focus of the role will be developing strong and lasting client relationships, with a particular emphasis on nurturing the store VIP client base.
The Store Director will lead by example, building meaningful relationships with clients, driving clienteling initiatives and creating opportunities for repeat business and referrals.
A natural relationship builder with exceptional customer service skills, the successful talent will ensure every customer interaction feels personal, considered and genuinely engaging.
As an inspiring people leader, the Store Director will recruit, coach and develop a high-performing team,



setting clear KPI's and creating a positive, collaborative and energetic culture.
The successful talent will oversee daily team operations including rostering, briefings, delegation and floor coverage, while ensuring the team maintains outstanding product knowledge, styling expertise, service standards and brand presentation.
Working closely with Head Office, the Store Director will communicate commercial priorities and ensure consistent execution across the store.
Commercially driven, the Store Director will take ownership of store sales and performance, working towards individual and team targets while identifying opportunities to increase traffic, conversion and customer retention.
The successful talent will oversee key operational functions including inventory management, merchandising, cash handling, store procedures and compliance, using sales data and client insights to inform decision-making and drive continuous improvement.
The ideal talent will bring a solid track record in premium or luxury retail, with proven experience leading a boutique team and consistently achieving sales targets and KPI's.
The Store Director will be an accomplished communicator, confident decision-maker and effective problem solver who can make an immediate impact.
This is an exciting opportunity for an ambitious retail leader looking to take the next step with a considered and dynamic brand.

📌 Store Director (Queensland)
🏢 UMENCO
📍 Queensland