Job Description (JD) – Helpdesk Executive | Assetz Program Position Title Helpdesk Executive – Assetz Program Job Summary We are seeking a proactive, customer-focused, and detail-oriented Helpdesk Executive to join the Assetz Program team.
The ideal candidate should possess excellent communication skills in English, a professional attitude, and the ability to manage customer and client interactions effectively.
The role requires strong multitasking abilities, problem-solving skills, and flexibility to support cross-functional activities and service operations.
Key Responsibilities Handle customer and client interactions in a professional, courteous, and timely manner Provide support through the helpdesk system and ensure prompt resolution of queries and issues Manage and track service requests while maintaining high service standards Record and maintain accurate details of customer interactions, complaints, and transactions Coordinate with internal departments and teams for effective issue resolution Take ownership of assigned tasks and ensure timely follow-up until closure Maintain professionalism and positive customer experience at all times Support additional programs, operational activities,



and cross-functional responsibilities as required Required Skills amp; Competencies Strong verbal and written communication skills in English Excellent interpersonal and customer service skills Ability to multitask, prioritize tasks, and manage time efficiently Problem-solving mindset with attention to detail Ability to work independently and collaboratively within teams Adaptable and flexible to work across different functions or programs Professional attitude with a positive and proactive approach Eligibility Criteria Freshers and candidates with relevant experience are welcome to apply Basic knowledge of helpdesk/customer support processes is an added advantage Proficiency in MS Office and email communication preferred Salary amp; Benefits ₹18,000 per month for freshers Up to ₹23,000 per month based on relevant experience and performance Working Hours Monday to Saturday Two Saturdays off per month (as per Helpdesk Manager's roster) Shift Timing: 9:30 AM to 6:30 PM Preferred Candidate Profile Customer-centric mindset Good organizational and coordination skills Ability to remain calm under pressure and handle multiple requests efficiently Quick learner with willingness to take on recent responsibilities

📌 Helpdesk Executive (Victoria)
🏢 Minutes To Seconds
📍 Victoria