Job Description
Our 3PL client is one of the largest market-leading international logistics providers. They have a passion for finding ways and sustainable solutions for their customers all around the world - by rail, truck, ship, plane or in the warehouse.
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A family business of 153 years after its foundation and is represented by a worldwide network of 489 offices across 173 counties with more than 19,500 people.
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We are seeking a dedicated, energetic and experienced Customer Service Operator within the freight industry to join their team on a full-time basis located in their Bankstown office.
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Duties & Responsibilities:
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Your job duties & responsibility include but are not limited to the following:
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Maintaining portfolio of clients as assigned
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Maintain client work instructions and request changes with client implementation for SOP amendments.
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Monthly/quarterly rates maintenance for key customers based on Account Managers instructions.
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Manage order status reports / in transit reports for clients
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Document all customer shipping enquiries and keep client updated of shipment progress, delays etc.
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Monitoring network import shipments between overseas origins and destinations.
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Communicate between clientele and networks
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Taking appropriate corrective action to prevent recurrence of non-conformances
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Take responsibility for completing a skills inventory and to ensure that all training received is recorded on personal training inventory.
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Take responsibility for reviewing all customer purchase orders, telephone, over the counter orders and for resolving all outstanding issues
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Communicate with clients and staff in a friendly and professional manner.
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Other tasks and responsibilities which may be assigned as and when required by your supervisor / manager
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If you possess the above skills, then dont delay and APPLY NOW!!
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Requirements n
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To be successful you will need:
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2+ years experience in International Freight Forwarding
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General freight forwarding training
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Previous 3PL experience
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Experience in Customer Service within a similar organization
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Phone etiquette training
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Excellent communication skills, both written and verbal
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Own reliable transport
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Benefits n
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What you will get in return:
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Not only will you be joining an amazing and supportive business that provides the best freight & logistics services worldwide, you will get in return
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A market-competitive salary package - negotiable
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Annual company bonuses when targets are met
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Flexibility for hybrid arrangement after 6 month probation
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Free on-site parking available
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Fairly new building
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If you are excited by this fantastic opportunity and have what it takes to excel within the business, then submit your updated CV NOW!!
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📌 Customer Service Operator (New South Wales)
🏢 Essential Recruitmentnsult
📍 New South Wales