Job Description
As our highly valuedSenior Analyst, Partnerships Oversight & Assurance, your role will help ensure the operational activities performed by our strategic Business Banking partners meet Great Southern Bank's quality, risk,complianceand regulatory expectations.
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Working across Business & Embedded Finance and with our strategic partners,you'llprovide quality assurance, reporting and insights that strengthen processes, improve
customeroutcomesand
support the continued growth of our digital-first business banking proposition.
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Supporting our purpose of helping every Australian own their own home.
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You'llmake an impact by:
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Executing Quality Assurance reviews across business lending, deposits,
transactionalservicesand
customer lifecycle activities, including
financialassistance,collectionsand
complaints
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Working directly with strategic partners to assess the quality of operational and servicing activities performed on behalf of Great Southern Bank
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Delivering meaningful reporting, analysis and insights
thatidentifytrends,risksand
opportunities for improvement
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Supporting calibration activities with internal teams and external partners to drive consistent quality standards
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Providing feedback and recommendations that strengthen processes,
systems,controlsand
customer outcomes
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Applying your understanding of risk, compliance and regulatory requirements, including complaints management,
financialassistanceand
debt collection obligations
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Partnering with stakeholders toidentifyand implement continuous improvements to tools,processesand ways of working
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Do things differently with us
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This is an opportunity to playan important rolein the growth of Great Southern Bank's digital-first Business Banking proposition. You'llwork closely with internal stakeholders and strategic partners, applying your operational and
assuranceexpertiseacross
a broad range of business banking activities.
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You'lljoin a collaborative team where your insights will help strengthen quality, manageriskand improve the experience we provide to our business banking customers.
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To succeed in this role,you'llhave:
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Extensive experience across business lending, banking operations, quality assurance, complaints,
financialassistanceor
collections within financial services
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A willingness to embrace Generative AI
andemergingtechnologies,
exploring new ways to automate and enhance assurance and oversight activities.
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Strong knowledge of business lending, including business financial information, loanassessmentand business structures
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Sound understanding of
financialassistance,collectionsand
relevant debt collection requirements
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Strong knowledge of complaints management and RG 271 requirements
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Demonstrated experience delivering Quality Assurance reviews,
analysis,reportingand
actionable insights
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Strong analytical and problem-solving skills, with the ability
toidentifyrisks,trendsand
improvement opportunities
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Excellent stakeholder management and communication skills, including the ability to work effectively with external partners
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Working knowledge of relevant financial services legislation, regulatory requirements,
industrystandardsand
codes
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Previousexperience assessing small business lending or working as a credit risk assessor will be highly regarded
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Why Great Southern Bank?
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Whatever your role with us,you'llbe part of a force for good. We'reowned by our customers right here in Australia, so our
successbenefitseveryday
people and families. Working at Great Southern Bank,you'llalso enjoy a range of fantastic advantages, some examples include:
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Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave and support for professional development.
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We believe in supporting our people to balance work and life, with flexible and hybrid working arrangements available across many of our roles.
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You'llalso be part of an inclusive and supportive culture where you can contribute, grow and help us make a meaningful difference for our customers and communities.
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A little bit about us
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For over 75 years,we'vebeen putting our customers first, and today we look after the financial needs of more than 420,000 Australians. We'recommitted to helping all Australians own their own homes, andwe'refocused on providing straightforward products and services that genuinely help our customers.
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We'reproud to be customer-owned, and as we grow,we'llcontinue to invest in our
people,technologyand
communities to help build a brighter future.
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#LI-Hybrid

📌 Senior Analyst Partnership Oversight And Assurance (Queensland)
🏢 Great Southern Bank (Formerly CUA)
📍 Queensland