Job Description
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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Full Time Monday-Friday + Occasional Saturdays (Overtime Paid)
Monthly Pay Growth opportunities Supportive Team
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Grow your leadership skills with Australia's leading glass specialist!
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Ready to take the next step in your automotive career?
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O'Brien is seeking a motivated and customer focused
Customer Experience Leader
to support the Service Centre Manager and help drive exceptional face to face customer service within our
Berrimah
Automotive Glass Service Centre.
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If you're passionate about people, thrive in a fast paced environment, and are looking to grow your career with an industry leader, this is the opportunity for you!
Why Join O'Brien ?
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O'Brien Glass is a trusted household name, known for delivering high quality service and genuine care. We invest in our people through ongoing development, recognition programs and a supportive team culture - giving you the platform to grow your career.
About the Role
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As the Customer Experience Leader, you'll play a key role in the day to day operations of the Service Centre.
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You'll lead customer service delivery, Sales of Vehicle Accessories, support the team, and ensure every customer receives a first class experience.
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This role is ideal for someone who is
career driven
, confident,



comfortable with Selling products and eager to step up into leadership.
Automotive industry experience is highly regarded
but not essential.
Key Responsibilities
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Offering and Selling customers Vehicle Accessories (Sales)
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Lead customer service and support the daily running of the Service Centre
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Deliver exceptional service to new and existing customers
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Communicate clearly with customers regarding lead times and job progress
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Conduct repair inspections and convert repair opportunities into sales
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Raise Job Authorities and invoices using our Service Centre systems
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Support the Service Centre Manager with operational tasks as required
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What You'll Bring
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A genuine passion for delivering outstanding customer experiences
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Experience leading or managing teams in a busy environment
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Strong communication skills with a confident, engaging approach
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Resilience and adaptability in a fast changing environment
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Excellent time management and organisational skills
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Solid stakeholder engagement and influencing skills
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Solid IT skills, particularly with MS Office
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Automotive industry experience (highly desirable but not essential)
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Demonstrated leadership and coaching capability
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The Perks
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Ongoing learning and development opportunities
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Incentive programs and recognition
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Supportive team and leadership
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Uniform provided
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Career progression within a respected national brand
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Work Requirements
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Ability to work Saturdays when required (overtime paid)
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Full Australian work rights required
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If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.
Apply Now!
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At
O'Brien
, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of
Belron
, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
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Privacy:
To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and
Terms of Use
.
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Agencies:
O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.

📌 Customer Experience Leader (Darwin)
🏢 Obrien
📍 Darwin