Job Description
Description
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nCustomer Service Representative | Perth n
Build Relationships. Solve Problems. Deliver Great Service.
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Metroll Perth is seeking a customer-focused and proactive
Customer Service Representative
to join our team.
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As the first point of contact for many of our customers, you will play a key role in delivering outstanding service, processing orders, preparing quotations, and providing product information and support.
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This is a fantastic opportunity to join a well-established Australian manufacturing business that values teamwork, strong customer relationships, and continuous improvement.
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About Metroll
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For more than 40 years, Metroll Perth has been a trusted manufacturer and supplier of quality building products to the construction industry throughout Western Australia. Our reputation is built on quality products, reliable service, and solid customer relationships.
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About the Role
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Working closely with our Sales, Production, and Operations teams, you will help ensure customers receive timely, accurate, and professional service from initial enquiry through to delivery.
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Your ability to build strong relationships, understand customer needs, and provide practical solutions will contribute directly to customer satisfaction and business success.
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Your responsibilities will include:
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Managing customer enquiries via phone, email, and in person
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Processing customer orders accurately and efficiently
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Preparing quotations and following up on sales opportunities
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Providing product information and technical guidance to customers
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Building and maintaining strong relationships with new and existing customers
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Coordinating with internal departments to ensure seamless order fulfilment
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Resolving customer enquiries and issues in a professional and timely manner
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Maintaining accurate customer records and administration
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About You
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To be successful in this role, you will bring:
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Previous experience in customer service, internal sales, or administration
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Excellent communication and relationship-building skills
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Strong attention to detail and organisational skills
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The ability to manage multiple priorities in a fast-paced environment
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A positive, proactive, and solutions-focused attitude
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Strong computer skills and confidence using business systems
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A genuine commitment to delivering exceptional customer service
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Desirable
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Experience within manufacturing, construction, building products, or industrial industries
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Knowledge of building products or the construction industry
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Experience using customer management, quoting, or ERP systems
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Previous experience in an internal sales or customer service environment
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Why Join Metroll?
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When you join Metroll Perth, you will enjoy:
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Stable, full-time employment with a leading Australian manufacturer
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Supportive and family-friendly team culture
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Career development and progression opportunities
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Employee wellness initiatives
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Team events and social activities
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Employee discounts on selected products and services
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If you are looking for an opportunity to build strong customer relationships, solve problems, and make a genuine impact within a supportive team, we would love to hear from you.
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Apply now.
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Metroll is an equal chance employer and welcomes applications from people of all backgrounds, experiences and identities.
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Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.
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If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.

📌 Customer Service Representative (Perth)
🏢 KG Talent
📍 Perth