Job Description
Student Services Advisor Student Experience | Customer Service | Higher Education About the Chance n
Are you a student-focused customer service professional who enjoys solving problems and helping people navigate important moments in their education?
n
As a Student Services Advisor, you'll play a key role in
delivering a consistent, high-quality campus experience for new and existing students
. You'll take ownership of enquiries from start to finish, working with teams across Torrens University to provide clear information, resolve issues and help students progress confidently through their studies.
n
This is an exciting opportunity for someone who enjoys being visible and accessible on campus, thrives in a fast-paced, target-led workplace, and takes pride in turning complex questions into positive student experiences.
n
If you're passionate about student success and delivering service with empathy, accuracy and accountability, we'd love to hear from you.
What's in it for you n
n
n
Full-time permanent opportunity based at our Brisbane Campus.
n
n
Make a visible, meaningful difference to students on campus every day
n
n
Work collaboratively with academic, professional and student support teams
n
n
Access professional development and career growth opportunities
n
n
Be part of a collaborative, inclusive and continuously improving culture
n
What You'll Do n
You'll provide responsive, end-to-end support that helps students access the information, services and solutions they need to succeed.
Responsibilities include: n
n
n
Act as a welcoming first point of contact for students attending campus with questions or concerns
n
n
Manage student enquiries from beginning to end, meeting service standards and agreed timeframes
n
n
Resolve enquiries relating to system access, subject selection, enrolment, timetables, student finance and progression
n
n




Provide accurate support for admissions, transcripts, statements of attainment and academic administration processes
n
n
Support international students with enrolment compliance and visa or Confirmation of Enrolment enquiries, within role boundaries
n
n
Work closely with Faculty, Learning Services, Technology Support, Student Records, Academic Administration and Student Finance teams
n
n
Escalate complex matters appropriately while remaining a consistent point of contact until resolution
n
n
Assist students to resolve informal complaints and contribute to improved satisfaction, effort and advocacy scores
n
n
Identify opportunities to use student feedback and voice-of-customer insights to improve processes and service delivery
n
n
Participate in team meetings, orientation, information sessions and campus events as required
n
Skills & Experience Must Have n
n
n
At least two years' experience in a front-of-house, customer service or customer experience role
n
n
A proven commitment to delivering high-quality, student-centred or customer-focused service
n
n
Strong written and verbal communication skills, with the ability to explain information clearly
n
n
Strong analytical, problem-solving and decision-making skills
n
n
The ability to build effective relationships across teams and work collaboratively to achieve outcomes
n
n
The ability to organise, prioritise and work autonomously in a target- and KPI-driven environment
n
Nice to Have n
n
n




Experience working in higher education, vocational education or a similarly regulated service environment
n
n
Working knowledge of Salesforce, Microsoft Dynamics or comparable case-management systems
n
n
Understanding of student administration, academic processes or international student compliance requirements
n
Why Join Torrens? n
At Torrens University Australia, we're transforming lives through education. As a Certified B Corporation, we're committed to making a positive impact by providing industry-relevant education that helps students build meaningful careers.
n
Our people are driven by purpose, collaboration and innovation. You'll join a diverse community that values accessibility, empathy, resolution, personalisation, speed and choice in every student interaction.
n
Together, we're creating exceptional learning experiences and a supportive environment where students, colleagues and communities can thrive.
Hiring Process n
n
n
Application review
n
n
Interview(s)
n
n
Reference and background checks
n
n
Offer
n
n
Should you have accessibility requirements or needs, please contact for confidential support to ensure an equitable, barrier-free application process.
About Torrens University Australia n
Torrens University Australia is a young, global university committed to transforming lives through education. We offer industry-relevant programs designed to prepare students for meaningful careers in a rapidly changing world.
n
We foster a collaborative, inclusive and purpose-led culture where innovation, professional growth and continuous improvement are valued.
n
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at
n
Applications close: 24th September ****
n
#J-*****-Ljbffr

📌 Student Services Advisor (Campus) (Queensland)
🏢 Torrens University Australia Employees, Location, Alumni
📍 Queensland