Job Description
Company Description n
Ajith
n
KRG Technologies, Inc.,
n
ajith(at)
n
***** Avenue Stanford, Suite , Valencia, CA *****
n
Direct : Ext : 310
n
Job Description n
Job Title: Network Support
n
Location:
Redmond WA
n
Duration: Full Time
n
Job Description:
n
3 + years' Network Engineer experience in supporting production workplace including customer facing or customer support roles.
n
Having Azure domain experiences is a big asset.
n
Soft Skills
n
n
Leadership - handle technically challenging and politically sensitive customer situations
n
n
n
Strong communications skills - Excellent spoken and written English communication skills
n
n
n
Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
n
n
n




The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
n
n
n
Demonstrable troubleshooting skills
n
n
n
Cross-team collaboration
n
n
Networking Skills
n
n
Experience with networking concepts including Load balancer, Routing, Switching, Security
n
n
n
Experience and familiarity with networking tools (ping, tracert, wire shark, etc.)
n
n
n
Understanding geo-redundancy, CDN and VPN technologies (site to site, point to site preferred, leased line)
n
n
n
Experience and understanding of the OSI model and related concepts
n
Additional Information n
All your information will be kept confidential according to EEO guidelines.

📌 Network Support (Western Australia)
🏢 krg technology
📍 Western Australia