Job Description
Customer Service Manager
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Geelong, VIC, Full Time, Customer Service
n Vacancy Listing Dates 8/09/2026 to 6/10/2026
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Skilled Customer Service Manager required
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Full time opportunity
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Join a reputable, Australian-owned company with strong industry presence
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Makkim Pty Ltd (trading as Australian Environmental Cleaning Service) is an established commercial cleaning business with a large team of cleaning professionals delivering services to commercial, retail, government, public, sporting, manufacturing, education and health facilities across Victoria.
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We are seeking an experienced and organised Customer Service Manager who can lead a team, communicate effectively with clients and operational staff, and take responsibility for service quality. The ideal candidate will be professional, solutions-focused and committed to continuous improvement.
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Duties and Responsibilities:
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Develop, implement and review customer service policies, procedures and service standards
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Manage and improve the efficiency of customer service operations
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Provide leadership, direction and support to customer service team members
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Assist with the recruitment, training, supervision and performance management of customer service staff
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Plan and implement after-sales services to improve customer satisfaction and service performance
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Liaise with customers, management and operational departments to resolve service issues
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Monitor customer feedback, address complaints and maintain strong client relationships
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Skills, Experience and Qualifications Required:
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Diploma or higher qualification in a relevant field
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At least two years of relevant experience in customer service management
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Experience in the commercial cleaning industry is preferred
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Strong leadership, communication and problem-solving skills
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Ability to manage staff and collaborate across business functions; a current driver's licence is preferred
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Why join AECS?:
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Market-competitive salary of $80,000 - $85,000 per annum plus superannuation
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Leadership role within an established commercial cleaning business
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Collaborative and supportive work environment
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📌 Customer Service Manager (Geelong)
🏢 Australian Environmental Cleaning Services
📍 Geelong