Job Description
Freight Forwarding and Operations Officer
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R.H Freight and Customs Brokers – Padstow NSW
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We are an Australian-owned Freight Forwarder and Customs Brokerage with over 22 years of business in the industry.
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About the Role
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This role involves end-to-end import and export operations, covering Sea Freight (LCL & FCL) and Airfreight. You will be a key point of contact for clients, overseas agents, and service providers, ensuring smooth and efficient shipment handling.
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Key Responsibilities
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Manage the shipments (Sea & Air) from the booking to the final delivery
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Arrange bookings with shipping lines, airlines and overseas agents
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Coordinate operations, customs clearance, transport, and final delivery to clients
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Provide exceptional customer service and proactive shipment communication
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Monitor shipment progress and update tracking/status reports
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Respond to queries from overseas agents, suppliers, and clients
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Support the sales and forwarding team as required
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Operate daily functions using CargoWise
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Skills & Experience
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3 + years' experience within the freight forwarding/logistics industry
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Proven experience in import and export air & sea operations
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Strong customer service background in freight forwarding
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Familiarity and working knowledge of CargoWise
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Excellent verbal and written communication skills
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Robust attention to detail and organisational skills
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Ability to liaise effectively with clients, suppliers, and overseas agents
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Reliable, hard-working, and a strong team player
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What We Offer
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Supportive and professional working environment
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Opportunity to join a stable business with long-term growth
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On-site parking available
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If you are looking to take the next step in your freight forwarding career and want to be part of a well-established Australian business, we encourage you to apply.
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📌 Freight Forwarding & Operations Specialist (Sea & Air) (New South Wales)
🏢 R.H Freight and Customs Brokers
📍 New South Wales