Job Description
Who We Are
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At Contour, we're reshaping education, one student at a time.
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Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn't relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.
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Since ****, over 10,000+ students have trusted Contour to guide their academic journey, and we've grown to over 300+ team members. We've produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.
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Our growth is a testament to the easy philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.
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Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:
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Contour Education:
Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
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Contour Medprep:
Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
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Contour TestPrep:
Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.
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This is Contour. Built by students, for students.
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What You Will Do
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Connect with interested families:




Contact students and parents who have enquired about Contour, registered their interest or are eligible for follow-up after a free trial. Most outreach takes place by phone, supported by email and text. This is primarily a B2C outbound-calling sales role, but you will not be working from completely cold prospect lists.
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Manage new enquiries:
Respond to incoming phone, email and text enquiries, understand what each family needs, explain the most relevant programs and book free trial weeks.
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Drive enrolments:
Follow up with families after their trial, answer concerns and clearly explain the value of the most suitable Contour program.
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Own your pipeline:
Keep your CRM records accurate, complete follow-ups when promised and maximise every appropriate opportunity.
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Achieve your targets:
Work towards clear activity, trial-booking and enrolment goals while maintaining an honest, student-focused approach.
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Improve the process:
Share customer feedback and recurring questions with your Sales Team Leader to help improve the family experience and conversion process.
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This is a
full time, permanent role
(
38 hours a week
)
weekdays 11am to 9pm
and
weekends 9am to 5pm,
based at our
Melbourne CBD campus
.
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These are the business's operating hours, not an expectation that you work every day or every available hour.
Evening and weekend availability is required
.
What You Will Bring
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Strong communication skills
, with the empathy to build real relationships with students and parents.
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Solution-focused
, confident addressing concerns and guiding families through a decision rather than pushing them into one.
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Organised under pressure
, able to manage multiple enquiries and follow-ups while staying focused on targets.
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Comfortable with CRM systems
and quick to pick up new software (bonus points if you've used
HubSpot
before!).
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Strong academic record
through VCE or equivalent.
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Bachelor's degree
(completed or in progress) in Commerce, Business, or a related field.
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Genuinely student-focused
, with a real interest in helping families succeed, not just closing a sale.
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Retail, hospitality, call centre, or sales experience (
preferred
, not required).
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Why You Will Love It
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Competitive salary
($70,000 base + uncapped commissions + super), extra leave, EAP access, and lifestyle perks.
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Purposeful work
, you're often the first person a family speaks to, and how you show up genuinely shapes a student's start with Contour.
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Real ownership from day one
, your pipeline, your targets, your calls.
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Structured training and coaching
, weekly group sessions plus personalised feedback, with a real path to
Senior Consultant
or
leadership
for those who perform.
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Direct access to founders
, no layers of management, inside one of the fastest growing education companies in Australia.
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A driven, easy-going team
, hardworking but genuinely friendly, no corporate politics.
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How to Apply
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If you are committed to guiding families through their educational journey , we'd love to hear from you.
Application Process
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Submit your application.
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Shortlisted candidates will complete a behavioural and video interview assessment.
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Suitable candidates will then be invited for an in person interview.
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📌 Sales Representative (Victoria)
🏢 Contour Education
📍 Victoria