General Manager – OperationsPeople First Healthcare | Melbourne, VIC | HybridPeople First Healthcare is part of People First Workforce, a growing multi-entity organisation operating across Aged Care and Home Care.We are entering an exciting phase of growth and transformation and are seeking an experienced General Manager – Operations to provide strategic and operational leadership across our service portfolio.Reporting to the Chief Operating Officer (COO), this is a senior leadership position with genuine influence across operational performance, customer outcomes, workforce capability, financial sustainability and business growth.
The OpportunityAs General Manager – Operations, you will take overall accountability for operational performance across an assigned portfolio, working closely with Operations Managers and senior leaders to deliver safe, high-quality and commercially sustainable services.You will be responsible for turning strategy into execution – driving performance, strengthening operational capability, improving systems and processes, and leading initiatives that support the continued growth of People First Healthcare.
Your Responsibilities
Provide strategic and operational leadership across an assigned regional and service portfolio
Lead, develop and support Operations Managers and their leadership teams
Drive performance against operational, customer, workforce, quality and financial KPIs
Maintain accountability for budgets, financial performance and sustainable growth
Improve workforce productivity, utilisation, capacity and service efficiency
Identify and implement opportunities to improve service delivery, margins and operational performance
Lead strategic projects, transformation programs and operational change from scope through to execution
Strengthen operating models, systems, processes and accountability frameworks
Ensure services are delivered safely and in accordance with regulatory, funding and contractual requirements
Monitor customer experience and service outcomes, using data to drive continuous improvement




Build strong relationships with customers, government stakeholders, community partners and sector networks
Work closely with Finance, HR, Workforce, Compliance to deliver organisation-wide outcomes
Develop high-performing leadership teams and embed a culture of accountability, ownership and continuous improvement
Provide regular operational reporting, insights and recommendations to the executive leadership team
About YouYou are an experienced senior operational leader who is comfortable operating at both a strategic and hands-on execution level.You understand that successful operations are built through strong people leadership, disciplined performance management, commercial thinking and a relentless focus on customer outcomes.
You will ideally bring:
Senior operational or executive leadership experience within aged care, home care, healthcare, NDIS, community services or another complex regulated service environment
Experience leading multi-site or geographically dispersed operations
A strong track record managing operational performance, workforce productivity and service delivery
Experience managing significant budgets and financial targets
Demonstrated capability in business transformation, operational improvement and organisational change
Experience leading and developing senior managers and high-performing leadership teams
Strong commercial acumen and the ability to translate operational activity into measurable business outcomes
Strong understanding of governance, quality, compliance and regulatory obligations
The ability to influence senior stakeholders and work collaboratively across multiple functions
A data-driven and commercially minded approach to decision-making
Exceptional communication,



stakeholder management and problem-solving capability
Most importantly, you are a leader who gets things done.
You can set the direction, build alignment and take initiatives from strategy and scope through to implementation and measurable results.
Why Join People First Healthcare?
This is an opportunity to join a growing organisation where you can have a genuine impact on how services are delivered and how the organisation scales.You will have:
A senior leadership position with direct exposure to the executive team
Significant influence across operational, commercial and strategic outcomes
The opportunity to shape and improve operating models, systems and service delivery
A growing and diverse organisation spanning Aged Care, Home Care, NDIS and Healthcare
The opportunity to lead transformation and continuous improvement initiatives from strategy through to execution
A collaborative leadership environment where ideas, initiative and accountability are valued
Career progression opportunities as the organisation continues to grow
A people-first culture focused on Respect, Integrity and Continuous Improvement
Our ValuesAt People First Healthcare, we put people at the centre of everything we do.Our values guide how we work:Respect | Integrity | Continuous ImprovementWe are looking for a leader who demonstrates these values through the way they lead people, make decisions, work with customers and stakeholders, and deliver results.
Apply NowIf you are an experienced operations leader looking for a senior role where you can lead transformation, drive performance and shape the future of a growing healthcare organisation, we would love to hear from you.Please submit your application, including your resume, outlining your experience leading complex operations and delivering measurable organisational outcomes.People First Workforce is an Equal Prospect Employer.
All hiring and employment decisions are based on business needs, job requirements, and individual qualifications

📌 General Manager – Operations (Melbourne)
🏢 People First Workforce Pty
📍 Melbourne