Company DescriptionAre you passionate about the automotive industry and enjoy helping customers find the right solution?
As part of the Bapcor Group, Toperformance is the trusted Australian partner for KONI, supplying a nationwide network of customers and resellers, as well as supporting major OEM and commercial vehicle manufacturers, including Kenworth, MAN, and other leading transport brands.What sets Toperformance apart is its deep technical knowledge and commitment to helping customers find the right solution.
The team works closely with KONI's global engineering and technical specialists, providing expert advice and support for a wide range of applications.Joining Toperformance means becoming part of a close-knit, knowledgeable team where your contribution makes a real difference.
You'll work with respected brands, learn from industry experts, and be part of a business that values customer service, product expertise, teamwork, and continuous improvement.
Whether you're helping customers on the phone, providing technical product advice, or supporting operational activities, you'll play an important role in the success of the business.Job DescriptionWe're looking for a hands-on Customer Service & Product Specialist to join our small, high-performing team.
This is a varied role where no two days are the same.
You'll be the first point of contact for customers, providing product advice, processing orders, handling enquiries, and supporting day-to-day operations across the business.As a key member of our team,



you will:Respond to customer enquiries via phone and emailProvide product recommendations and technical guidanceProcess customer orders accurately and efficientlyBuild strong relationships with customers and suppliersAssist with warranty enquiries and claimsSupport inventory and stock management activitiesHelp with warehouse operations and goods movement when requiredCollaborate with the wider team to deliver outstanding customer serviceThis is a genuine all-hands-on-deck workplace where everyone contributes to the success of the business.QualificationsAbout YouYou don't need to be a mechanic, but you will have:Previous customer service experience, preferably within automotive, transport, industrial, or parts-related industriesA genuine interest in vehicles, mechanical products, or automotive performanceStrong communication skills and confidence speaking with customers over the phoneExcellent attention to detail and organisational skillsThe ability to learn technical product information quicklyA positive, team-first attitudeSound computer skills, including Microsoft OfficeHighly RegardedAutomotive parts interpreting experienceSuspension, truck, heavy vehicle, or aftermarket product knowledgeWarehouse or inventory experienceExperience with warranty administrationAdditional InformationWhy Join Us?
Be part of Australia's leading automotive aftermarket groupWork with premium brands including KONIJoin a supportive team of four where your contribution is valuedDiverse role with opportunities to learn and develop technical product expertiseStable, growing business with long-term career opportunitiesIf you're a customer-focused professional with an interest in the automotive industry and enjoy working in a varied, hands-on environment, we'd love to hear from you.

📌 Customer Service/Product Specialist (Melbourne)
🏢 Bapcor
📍 Melbourne