About Us
For over 30 years, Precise Business Solutions has been helping organisations transform and improve their operations through Epicor ERP and innovative companion software solutions.
Today, our team of more than 50 people across Australia and internationally helps manufacturers, distributors and other businesses get the most from their ERP investment.
We've built a reputation for delivering exceptional customer outcomes, long-term partnerships and award-winning solutions.
At Precise, we value teamwork, integrity, accountability and continuous improvement.
We pride ourselves on being an organisation built on trust, collaboration and autonomy, where great ideas are encouraged and everyone has the opportunity to make a meaningful impact.
About The Role
Our customers don't just use Epicor Kinetic.
With the right partner beside them, they continue to realise value from it year after year.
We're looking for a Customer Success Manager to be that partner.
This is a newly created role within our Business Development team and an exciting opportunity to shape the future of customer success at Precise.
You'll become the trusted advocate for our ERP customers, helping them maximise value from their Epicor investment while ensuring they remain engaged, supported and successful long after implementation is complete.
This isn't a sales role.
It's about customer retention, advocacy, relationship management and helping customers achieve better business outcomes.
Your deep understanding of your customers will also help identify opportunities where Precise can deliver even greater value.
Build and maintain strong relationships across our ERP customer base
Lead customer onboarding and support smooth transitions from implementation to ongoing support




Conduct regular customer engagement activities, reviews and health checks
Manage annual customer renewals and retention activities
Act as the customer's advocate and escalation point when required
Help customers maximise adoption and value from Epicor Kinetic and related solutions
Identify opportunities for additional services, products and improvements
Coordinate customer satisfaction initiatives, including NPS surveys
Develop customer advocates, testimonials and case studies
Maintain accurate CRM records and customer information
Collaborate closely with Sales, Consulting and Support teams to deliver exceptional customer outcomes
About You
Essential Experience
Experience in a Customer Success, Account Management or Client Services role
Strong relationship-building and communication skills
Experience managing corporate or business customers
Ability to understand customer challenges and facilitate practical solutions
Strong organisational skills and the ability to manage multiple priorities
Experience using CRM systems and maintaining accurate records
Permanent Australian working rights and the ability to work from our Perth office
Highly regarded
Experience within enterprise software, ERP or B2B SaaS environments
Familiarity with ERP systems such as Epicor Kinetic or similar platforms
Understanding of business processes within manufacturing, distribution,



defence or aged care sectors
Experience managing customer renewals and retention programs
Tertiary qualifications in Business, Commerce, IT or a related discipline
Personal qualities we value
Genuinely customer-focused and motivated by customer outcomes
A natural relationship builder who earns trust over time
Commercially aware without being sales-driven
Calm and constructive when managing challenges and escalations
Curious, proactive and focused on continuous improvement
Strong collaborator who enjoys working across multiple teams
What We Offer:
Family-friendly and flexible work culture
Employee Assistance Program (EAP)
Fresh fruit, great coffee and a well-stocked kitchen
Regular social and team events
A collaborative and supportive team setting
Genuine autonomy and the opportunity to shape a newly created role
The chance to make a meaningful impact on customer outcomes and business growth
How We Work
At Precise, we genuinely value a diverse and inclusive workplace where everyone feels respected, supported and empowered to succeed.
Our team thrives on collaboration, creativity and a shared commitment to helping customers succeed.
We're not big on micromanagement.
If you enjoy autonomy, accountability and working with great people, you'll fit right in.
How To Apply
If you're passionate about customer success, building strong relationships and helping customers get maximum value from their software investment, we'd love to hear from you.
Please submit your resume and a brief cover letter outlining your relevant experience and what interests you about joining Precise.
You must have permanent rights to live and work in Australia to apply.

📌 Customer Success Manager (Erp Solutions) (Western Australia)
🏢 Precise Business Solutions
📍 Western Australia