Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.
We believe in doing good that transforms lives and futures for the better.
It is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and chance.
Pathway Worker – Central Intake Service (CIS)
Alice Springs, NT | Full Time | SCHADS Level 4
Why this role matters
The Central Intake Service (CIS) is a new
Territory
‐
wide
initiative reshaping how people experiencing or at risk of homelessness access support.
CIS provides a single, culturally safe entry point into the homelessness service system.
This ensures individuals only need to share their story once and are connected quickly to the right supports.
As a Pathway Worker, you will be part of a compassionate frontline team offering calm, welcoming and culturally responsive support to people seeking stability,
safety
and connection.
Every conversation you have, whether over the phone or face to face, helps someone navigate crisis with dignity,
hope
and a clearer path forward.
About the role
This role blends both
phone
‐
based
triage and
face
‐
to
‐
face
drop
‐
in
support, offering variety and meaningful human connection throughout each day.
During
drop
‐
in
hours, you will meet people in person, listen to their stories, provide information and advice, and help them access the right supports.
Outside of
drop
‐
in
times, you will respond to calls from across the Northern Territory, triaging needs, redirecting callers to the right agencies, and offering a supportive first point of contact.
You will conduct
high
‐
quality
intake and risk assessments
to
ensur
e
clients are matched with the most suitable services.
This includes providing tailored support, advocacy, housing information, financial
assistance
where
appropriate
, and warm referrals across the Territory.
The role
is based at Alice Spring but occasional work at multiple sites
locally
including
co
‐
located




partner sites and flexible outreach settings.
This permanent full-time position within the Central Intake Service, reporting to the Team Leader.
Pay is
in accordance with
a SCHADS Level 4.
How you will make an impact
Provide a welcoming, culturally safe first point of contact for individuals and families seeking support
Deliver a mix of
phone
‐
based
triage and
face
‐
to
‐
face
drop
‐
in
support
Conduct
high
‐
quality
intake and risk assessments
Offer customised support, advocacy and advice based on client strengths and circumstances
Provide relevant housing information, financial
assistance
where
appropriate
, and targeted referrals
Redirect callers to the correct agencies and services across the NT, using strong knowledge of the Territory's service system
Maintain a positive, safe and
child
‐
friendly
intake environment
Participate in collaborative assessment meetings to support continuity of care
Work flexibly across multiple locations on a rostered basis, including phone and
drop
‐
in
services
What you will bring
Qualifications in Community Services, Social Work, Psychology or similar (highly regarded)
Experience in a social service environment, including intake,
assessment
and referral
Knowledge of homelessness services and the impacts of past government policies on First Nations people
Experience working with people who may not have English as a first language
Knowledge of local Aboriginal communities and culture
Strong time management,
planning
and organisational skills
High
‐
level
interpersonal and communication skills
Ability to work independently, show initiative and contribute positively to a team environment
Competence using computers,
internet
and electronic communication systems
Understanding of rapid rehousing and
housing
‐
first
models




Awareness of the emotional impact of crisis accommodation on children and young people
Valid NT Working with Children Check
Current NT Drivers Licence
What we offer
$***** – $***** hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging
SCHADS Level 4 with
A
bove
A
ward
C
onditions (up to 10%)
Relocation
Remote Area Housing Benefit for employees who live and work in the region (up to $31,800 tax free) and Entertainment Benefit (up to $2,650 tax free)
Generous paid parental leave (12 weeks for primary carers)
Purchased Leave Scheme (up to 8 weeks per year) and five days paid leave annually to experience working in other TSA programs
Flexible working arrangements
Access to EAP and a range of health and wellness initiatives
Ongoing training and development to support your growth
A rewarding,
purpose
‐
driven
career that makes a positive and lasting social impact
How to apply
If you are passionate about providing culturally safe,
person
‐
centred
support and want to contribute to a new
Territory
‐
wide
initiative improving access to homelessness services, we would love to hear from you.
Please
submit
your resume and a cover letter outlining your experience and interest in the role.
Applications will close as soon as a suitable candidate is secured
.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.
W
e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.
All child facing roles will require the successful completion of a Working with Children Check.
Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration

📌 Pathways Worker – Central Intake Service Cis (Alice Springs)
🏢 The Salvation Army
📍 Alice Springs