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Account Specialist - Retail & Convenience
Job no:
******
Work type:
Permanent-Full Time
Company:
LINFOX ARMAGUARD PTY LTD
Location:
Essendon
Advertised:
18 Sep ****
AUS Eastern Standard Time
Applications close:
02 Oct ****
AUS Eastern Standard Time
What does the job look like?
As the Account Specialist you will be responsible for the management of Segment accounts and become a subject matter expert in all aspects of the segments.
This role acts as a critical link between the Customer, the Group Account Manager and operational teams, providing support across all aspects of the Armaguard business.
Investigate and resolve escalated service issues, cash discrepancies, service issues and SLA breaches
Support the Segment Manager and Account Managers with customer communication
Monitor, measure, and report on contracted service levels and customer performance metrics
Prepare and deliver customer reports daily, weekly and monthly
Analyse account activity, customer trends, service failures, and operational data to identify improvement opportunities
Collaborate with internal stakeholders to implement continuous improvement initiatives
Liaise with all aspects of the business to ensure services are done in conjunction with the contract
Assist with contract administration, customer renewals, and applying, managing rate increases for customers
Support the Segment Manager with the preparation of RFP and RFI documentation
Work closely with operations, customer service, cash management,



and control tower teams to ensure seamless service delivery
Build and maintain productive relationships with customers and key business stakeholders
Champion a safe workplace by adhering to all WHS policies, procedures, and safe work practices
Are you the one?
You're a customer-focused professional who thrives on building strong relationships, solving problems, and delivering exceptional service.
With excellent communication skills, a proactive mindset, and a keen eye for detail, you enjoy collaborating with stakeholders, managing competing priorities, and driving positive outcomes for clients and the business.
You can demonstrate:
Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions
Excellent relationship-building and stakeholder management capabilities
Proven ability to manage customer expectations and deliver high levels of service
Strong communication, negotiation, and interpersonal skills
Experience preparing reports, analysing performance data, and managing service level outcomes
Ability to work collaboratively across multiple teams and functions
Highly organised with solid attention to detail and the ability to manage competing priorities
A positive, proactive, and customer-first mindset
Commitment to continuous learning, improvement, and delivering results
Demonstrated integrity, professionalism, and a team-oriented approach
Sound like you?
Please click the apply button to submit your application and resume.
Applications close on 02 October ****.
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📌 Account Specialist - Retail & Convenience (Melbourne)
🏢 Job Details
📍 Melbourne