Job Description

/n

This is an on-site position across the Toowoomba region.

/n

We're now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites on the Gold Coast. If you're a people-leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.

/n

You'll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together , these guide the way we support clients, our communities and each other.

Responsibilities /n

/n

- Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes

/n

- Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded

/n

- Oversee service delivery, workflow and client experience across multiple locations

/n

- Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation

/n

- Manage financial performance including forecasting, budgeting and achieving ESA profitability targets

/n

- Recruit, induct and onboard current team members and manage performance through regular coaching and the Managing for Excellence framework

/n

- Build strong relationships with Services Australia, local employers and community partners

/n

- Identify operational risks, compliance issues and opportunities for continuous improvement

/n

- Promote a values-driven culture grounded in Integrity, Compassion, Determination and Thriving Together

/n

Qualifications /n

/n

- Experience managing teams or multiple sites

/n





- Strong leadership capability with experience in coaching, performance management and operational delivery

/n

- Commercial acumen and confidence managing budgets, forecasts and financial KPIs

/n

- Strong stakeholder engagement skills, including working with Services Australia and community organisations

/n

- Ability to work to KPIs and lead others to deliver high-quality outcomes

/n

- A genuine belief in our purpose: connecting people and business so both can thrive

/n

- A current driver's licence and reliable vehicle

/n

- Employment Services Experience highly regarded

/n

Benefits /n

/n

- 12 weeks Paid Parental Leave

/n

- Leadership development & national career pathways across Med Health

/n

- Quarterly recognition programs & social events

/n

- Employee Assistance Program (EAP) & wellbeing initiatives

/n

- Fitness Passport

/n

- Salary packaging & ability to purchase additional leave

/n

- All the tools and tech you need to thrive

/n

- Quarterly performance incentives

/n

- No Weekends or Nights

/n

/n

You are welcome here.

/n

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

/n

We are an Equal Prospect Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

/n

We are happy to adjust our recruitment process to support accessibility needs.

/n

#J-18808-Ljbffr

📌 Service Manager (Toowoomba)
🏢 Medhealth3
📍 Toowoomba