Job Description

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IT Skills and Experience

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- Desired Experience:

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- Computer OS/Peripherals troubleshooting

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- Handling Different PC Operating Systems ( Windows 7/8 and 10)

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- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)

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- Basic knowledge of SOE and group policies

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- Printer support

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- Good knowledge of MS Office tools installation & troubleshooting

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- Excellent customer service and people skills

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- Field experience supporting a variety of technologies and services

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- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems

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- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

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Personal Attributes:

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- Excellent End-user computing skills.

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- Good knowledge of Infrastructure support.

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- Robust analytical and problem-solving capabilities

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- Well organized and extremely detail-oriented

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- Strong customer service ethic and great communication skills, both oral and written

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- Passionate about delivering quality no matter what you are doing

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- Can work both independently and in a collaborative team-oriented environment

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- A self-starter, motivated to push the limits and think outside of the box

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- Fondness for solutions that are simple, elegant, and effective

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- Ability to work with and maintain confidential information

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In-depth knowledge of:

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- Windows OS (e.g. XP, Vista, Windows 7, 10)

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- Microsoft Office applications

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- PC Laptop hardware

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- PC Laptop peripherals, including printers

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- Mobile devices

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Basic knowledge of:

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- Active Directory

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- Exchange

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- Apple OS

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- SCCM

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IT Qualifications

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At least two of the following:

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- PC Laptop OEM Maintenance Certification

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- CompTIA A+ Certification

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- Microsoft Certified IT Professional (MCITP) certification in the desktop area

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- Microsoft Office Specialist (MOS) Certification

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Experience in a similar role

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- 1 year of relevant experience.

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- Freshers and IT Students are also Welcome.

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📌 Desktop Support (Launceston)
🏢 Axiom Technologies Group
📍 Launceston