Job Description
Role Overview /n
As a Customer Assistant, your role is to help create thoughtful and joyful experiences in-store. The kind that stay with people long after they've walked out the door. You'll bring energy, warmth, and integrity to everything you do; whether it's delivering exceptional service, supporting your teammates, or helping your store shine.
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This is a hands-on, people-first role where no two days are the same - and we love that.
What You'll Do /n
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- Create meaningful customer moments with personalised service and genuine care
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- Support store performance by working together and following through on what matters
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- Merchandise with intention - keeping the space inspiring, beautiful, and brand-aligned
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- Be a go-to expert on our range, using your product knowledge to help customers find the right scent, gift, or moment
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- Keep things moving, support your teammates, and help create a workplace that’s as fun as it is focused
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About You /n
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- You care about people, and it shows; in your service, your attitude, and your follow-through
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- You bring warmth, curiosity,
and a can-do mindset to every shift
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- You're reliable, collaborative, and proud to be someone your team can count on
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- You're always learning and love growing alongside your team
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- You know that outstanding culture doesn't just happen... you help create it
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What You'll Love /n
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- A generous team member discount across our full range of fragrance, decor and gifting
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- Monthly store bonus program and performance-based incentives
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- Recognition that feels real -with shoutouts, milestones, and meaningful celebration
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- Access to our Employee Assistance Program (EAP) for you and your immediate family
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- Support to grow with leadership development, coaching and progression opportunities
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- A team and culture where people matter, and every day brings something a little special
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Ready to create moments that matter? /n
Join a team where we keep things fun, lift each other up, and help customers feel at home - one scented moment at a time.
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📌 Customer Assistant - Carousel (Albany)
🏢 Dusk
📍 Albany