We're looking for a highly organised and detail-oriented Operations Coordinator to join our growing operations team. This role is hands-on and fast-paced, perfect for someone who enjoys tackling operations, creating great customer experiences, and keeping operations running smoothly behind the scenes. You'll be a key player in ensuring our swag packs and event merch are delivered on time and with exceptional quality.

Key Responsibilities

- Manage daily shipping and logistics for swag and event merchandise, coordinating with multiple freight providers, including handling international customs, duties, and delivery timelines through our online fulfillment platform.
- Respond to customer inquiries related to shipping, storage, logistics, and order status with prompt, clear, and friendly communication.
- Assemble custom swag boxes with attention to detail, ensuring a premium, memorable unboxing experience.
- Identify opportunities for operational improvements and provide feedback to streamline workflows and enhance fulfillment processes.
- Maintain a clean, organised warehouse, continuously optimising layout, storage space, and overall efficiency.
- Oversee daily DTF printing and heat-press apparel production (training provided), ensuring consistent quality and output.
- Work with suppliers and vendors to manage clients' merchandise and swag, ensuring deadlines are met.

What We're Looking For

- 1-3 years of experience in a fast-paced coordinator role.
- Strong attention to detail with a commitment to accuracy in packing, labeling, tracking, and documentation.




- Excellent communication skills, especially in providing shipping timelines, logistics updates, and order status to customers.
- Comfort working with technology, including online platforms, shipping portals, tracking tools, and inventory software (training provided).
- Ability to prioritise and multitask in a fast-moving environment with shifting daily needs.
- Physically capable of lifting boxes (up to 20-25 kg) and moving inventory as needed.
- A proactive mindset, always seeking ways to improve processes, reduce errors, and increase efficiency.
- Ownership and reliability, with a strong sense of responsibility for meeting deadlines and delivering great customer experiences.
- Willingness to learn new skills, including DTF printing and heat-press apparel production (training provided).
- Flexibility to assist with event-related or special projects during busier periods.

Why Join Us

- Startup workplace with real impact - Be part of a fast-growing team where your ideas are heard, your work truly matters, and you'll help shape the future of how leading companies manage their swag.
- Flexibility within a full-time warehouse role - While this position is full-time and onsite, we offer flexibility around hours to support work-life balance.
- Great workplace perks - Enjoy a fully stocked snacks and drinks fridge to keep you fuelled throughout the day.
- Competitive salary - $65,000 - 70,000 salary with opportunities to grow as we scale.

Swag / Operations Coordinator Cumberland, NSW, AU

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📌 Swag / Operations Coordinator (Sydney)
🏢 Swag N Send
📍 Sydney