Job Description

Introduction to the role
We are seeking a Field Service Technician to join our Service Operations Support team. This role combines hands-on mechanical work with technical problem-solving and customer support between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clientsoperating at full capacity.

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Introduction to the role
We are seeking a Field Service Technician to join our Service Operations Support team. This role combines hands-on mechanical work with technical problem-solving and customer support between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clientsoperating at full capacity.
n This position is located in Mackay, and you will report to the Field Service Manager - East.
n Main responsibilities

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- Complete field machine inspections
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- Provide hands-on mechanical service work in the field to Metso customers
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- Provide technical liaison services between customers, product divisions and sales personnel
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- Perform technical evaluations and analyse equipment and machine component failures
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- Understand drawings and schematics to ensure correct processes are followed
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- Supervise and oversee Field Service projects on customer sites
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- Escalate questions and analysis to Technical Support and Engineering
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- Support quotation work by providing scope of work, initial planning and costing information
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- Promote products and services to customers
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- Prepare post site reports, timesheets and expenses after site visits
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- Promote Technical Support value add and support Technical Support Teams
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- Some Interstate and some international travel may apply. This role comes with some physical work requirements.

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To succeedn
Essential

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- A Mechanical trade qualification from college or technical school, OR
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- Three to six years relevant experience and/or training
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- Demonstrate understanding and compliance to safety regulation and standards
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- Physically fit and able to pass a medical, with no site restrictions to perform duties
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- Excellent communication and interpersonal skills
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- Ability to read and interpret mechanical schematics
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- Ability to travel within short notice
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- Understanding operating and maintenance instructions, and procedure manuals
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- Ability to read and understand a variety of written instructions
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- Ability to complete basic engineering calculations such as basic algebra, geometry etc.
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- Provide standard hand tools applicable to task
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- Current driver’s license

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Desirablen
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- Basic rigging and dogging understanding
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- Ability to write routine reports and correspondence (Word, Excel)

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What’s in it for youn
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- A work workplace where safety — both physical and mental — is always the number one priority
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- Competitive base salary reflective of your experience, plus an annual incentive program
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- Additional Annual Leave benefit for all permanent and maximum-term employees
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- Gender-neutral paid parental leave — 18 weeks at full pay
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- Paid Volunteer Leave to support the causes you care about
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- Active Social Club, company-wide events and family-focused activities
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- Comprehensive medical benefits, including discounted health insurance for you and your family
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- Company-provided Salary Continuance insurance
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- Career development & education assistance to support your technical and leadership aspirations

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📌 Field Service Technician (Mackay)
🏢 Metso
📍 Mackay