Job Description

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Are you a commercially minded and customer-focused Solutions Consultant who enjoys bridging the gap between business challenges and technology solutions? We're partnering with a well-established Australian software business that is transforming the way organisations automate document-driven processes and streamline operations.

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This is a highly visible role where you'll work closely with Sales, Product, Engineering and Qualified Services teams to help customers design, implement and realise value from innovative software solutions.

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The Opportunity As a Solutions Consultant, you'll act as a trusted advisor throughout the customer journey, from discovery and solution design through to implementation readiness and go-live support.

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You’ll engage directly with customers to understand their business processes, identify opportunities for improvement, and design scalable solutions that align with their technical and operational requirements.

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This role combines customer consulting, pre-sales engagement, business analysis and solution architecture, making it ideal for someone who enjoys solving complex problems while building strong customer relationships.

What You'll Be Doing n

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- Leading customer discovery sessions, workshops and requirements-gathering activities.
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- Understanding customer business processes and translating requirements into practical solution designs.
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- Partnering with Sales teams on pre-sales engagements, demonstrations and solution presentations.
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- Developing process maps, business requirements, user stories and solution documentation.
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- Assessing customer environments and integration requirements.
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- Working with technical teams to define implementation approaches and solution architecture.
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- Supporting discussions around APIs, integrations, authentication methods and system dependencies.
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- Managing stakeholder expectations throughout the onboarding and implementation process.
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- Acting as the voice of the customer, collaborating with Product teams to influence future enhancements.
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- Supporting customers during implementation, go-live and hypercare activities.
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- Delivering a seamless customer experience through collaboration with Product, Support and Professional Services teams.
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What We're Looking For nn
- 5+ years' experience in Solutions Consulting, Presales, Customer Success, Technical Enablement or a similar customer-facing technology role.
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- Experience working within SaaS, software implementation or enterprise technology environments.
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- Strong business analysis and requirements gathering capabilities.
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- Proven ability to facilitate workshops and engage with stakeholders at all levels.
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- Experience designing solutions that involve integrations, APIs and connected systems.
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- Understanding of software implementation methodologies and customer onboarding best practices.
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- Excellent communication skills with the ability to translate technical concepts into business outcomes.
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- Previous exposure to Accounts Payable Automation, ERP platforms, Document Management or Workflow Automation solutions will be highly regarded.
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Why Join? n

You'll be joining a collaborative and growing technology business that genuinely values its people and customers. The organisation has built a strong reputation for delivering innovative solutions that help businesses improve efficiency, visibility and operational performance.

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Along with the opportunity to work on meaningful projects and make a real impact, you'll enjoy:

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- Hybrid working arrangements (2 days in office)
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- Modern Chippendale office location
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- Free team lunch every Wednesday
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- Supportive and collaborative culture
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- Exposure to innovative SaaS and automation technologies
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- Opportunities for professional development and career growth
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- The chance to work alongside passionate, high-performing technology professionals
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If you're looking for a role where you can combine customer engagement, technical consulting and solution design while helping organisations solve real business challenges, we'd love to hear from you.

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We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.

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📌 Solutions Consultant (New South Wales)
🏢 Emanate Technology
📍 New South Wales